System administrator, technical support engineer (Helpdesk), L1+L2 in Coreberg IT Management

(REMOTE or REMOTE+OFFICE for Kyiv).

Hello! We are a Korberg complex IT support company, we provide computer equipment and computer network maintenance for our corporate clients in an outsourcing format.

On the market since 2009.

Our clients are companies from 10 to 200 PCs, for which we build IT infrastructure and provide user support (Helpdesk), solving problems with servers and network equipment, development of IT infrastructure in the format of customer service.

We are looking for our team talented IT specialist, ready to challenge mediocrity in user support!

Responsibilities:

• Accept and process requests from users by phone and in to the Service Desk system
• Perform technical support for users remotely and with visits to clients (we work only with corporate clients, we close more than 95% of applications remotely)
• Advise users
• Regularly inform users about the progress of solving their applications
• Conduct initial diagnostics and eliminate malfunctions in the operation of computer equipment

Requirements for the candidate:< /p>

• Understanding the principles of PC diagnostics
• Knowledge of desktop OS of the Windows family at the administrator level
• Understanding the principles of network operation: NAT, DHCP, DNS
< li>Understanding the operation of mail protocols POP3, IMAP, SMTP, etc.
• Practical experience with Google Workspace
• Basic knowledge of Windows server, AD, DNS, Terminal Services
< li>Experience in configuring network equipment, practical experience with Mikrotik will be a plus
• Practical experience with video surveillance systems will be a plus
• Experience in laying SCS, crimping patch cords
• Confident practical and theoretical knowledge of PC hardware, network technologies for small offices
• Respect and tolerance towards users, sociability
• Consistency, attentiveness and a natural desire to finish what is started, even small things
• li>
• Writing and oral literacy
• Punctuality
• Active life position
• Ability and desire to learn
• Stress resistance
• A big plus will be the ability to find a common language with VIP users and "difficult users", charisma

What candidate we are looking for:

• Purposeful, ready to work for a result
• Aimed at professional growth
• Intelligent, smart
• Knows how to enjoy work

Will be a plus:

• Experience working in a call center
• Experience working with Service Desk systems
• Experience work with CMDB systems

What we offer:

• Actual combination of the roles of the first and second line of support (L1+L2): from receiving user applications to diagnosing and solving problems in the operation of computer equipment, services and network equipment
• In addition to typical tasks, from the first days we give the opportunity to develop your skills and improve your knowledge on such specific issues as:< br/>lengthI am L1
  1. Setting up print servers, automating the connection of printers to users.
  2. Administration of Active Directory group policies.
  3. Basic configuration of Mikrotik routers.
  4. Administration of hosts in the Zabbix monitoring system.
  5. Regular work with Hikvision video surveillance systems.
  
  for L2
  1. Administration of Active Directory domains. Creation of group policies.
  2. Administration and monitoring of the Veeam backup system.
  3. Administration of the Radius system.
  4. Fine tuning of Mikrotik routers (OSPF, FIREWALL, NAT, VPN, etc.)
  5. Administration of the Zabbix monitoring system.
  
  
• Opportunity from the first days to try yourself in solving more complex and interesting problems of the L3 support level
• Opportunity to gain extensive experience in working with various iron, software and technologies, because clients from different fields of activity (each with their own specifics)
• Working in a friendly team, with meaning, principles and goals
• Office unlimited in the center, 700m from Arsenalna (coffee + cookies + dried fruits, etc.). Ability to work remotely.
• Spacious workplace
• All necessary equipment and tools for comfortable work
• Corporate knowledge base Wiki
• Monthly bonuses< /li>
• Education: Courses on network technologies, MikroTik equipment setup (MTCNA, MTCTCE, MTCRE), Design and diagnostics of wireless networks (Wi-Fi) and others.
• Opportunity for career growth< /li>
• Timely payment of wages (no delay in salary for the last 9 years since the start of this rule)
• Paid sick leave and vacation

Pay level - according to the results of the interview. Rate + bonuses based on the results of achieving the set KPIs + additional payment (shifting, project management, etc.) --> up to UAH 40,000.

If you are interested in this vacancy, try to answer the question test - forms.gle/ TPZhJyiR2pntxPG6A

We are interested in thoughtful and unconventional answers!

We will contact you if you score a passing score for by the results of the answers to the test.