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System Administrator (Kyiv, hybrid) in SupportYourApp

5 December

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SupportYourApp

SupportYourApp

5
1 review
Without experience
Kyiv
Full-time work
SupportYourApp is an international Support-as-a-Service company providing business process outsourcing services to other IT companies around the world (technical and user support, services to improve user experience) for 15 years. We currently have 1500+ specialists in our international team.We provide services around the world, supporting customers in 60 languages, we cooperate with such leaders as MasterCard, Calm and MacPaw, we have international hubs, and we also develop such innovative prod

SupportYourApp is an international Support-as-a-Service company providing business process outsourcing services to other IT companies around the world (technical and user support, services to improve user experience) for 15 years. We currently have 1500+ specialists in our international team.

We provide services around the world, supporting customers in 60 languages, we cooperate with such leaders as MasterCard, Calm and MacPaw, we have international hubs, and we also develop such innovative products as

About the position:

Our team is growing every day, and new challenges are coming along with it. Our service has been and remains at the highest level, and to maintain this standard, we are looking for a System Administrator to strengthen our IT team and help develop the infrastructure together with our Chief Technology Officer.

Sound interesting? Further more 

With us you will be able to do:

  • Monitoring and support of office infrastructure:
    • Constant monitoring of network status (Wi-Fi, Unifi/Aruba, office routers). 
    • Support of the Security department with support for security systems (NVR, LCD, CCTV, AJAX).
    • Analysis of logs and troubleshooting to ensure smooth operation.
  • Access management and Active Directory:
    • Configuration and administration of AD (Windows Server), Azure AD (Microsoft Entra).
    • Synchronization of user accounts, security groups and rights access.
  • By MDM administration:
    • Deployment and configuration of the platform (adding devices, security policies).
    • Monitoring compliance of devices with established policies, updating and distributing applications.
  • Management of credentials and password rotation:
    • Management of Mikrotik, MDM, AD, cameras, LCD etc.
    • Regular update of passwords.
  • Equipment maintenance and integration:
    • Inventory of network equipment, integration of new devices (Mikrotik, Starlink, NGFW, etc.).
    • Preparation of workplaces and conference rooms, setting up office equipment (LCD, CCTV).
  • Documentation and reporting:
    • Development and support of technical documentation.
    • Reporting and management of tasks in the task tracker.
  • Planning and interaction:
    • Participation in regular planning, communication and planning of joint tasks with Operations.
    • Help in selection, sales and seregular maintenance of equipment.
    • Planning the company's preparedness for blackouts.

You are our ideal candidate if you have:

  • From 2 years of experience in system/network administration;
  • Knowledge of computer networks and protocols: basics of network topology, OSI model, principles of network operation protocols;
  • Experience of working with Linux;
  • Experience of deployment and support of Linux/Windows/MacOS workstations;
  • Deep understanding of network protocols TCP/IP, DNS, DHCP, VLAN, VPN, and principles of VPN organization (Mikrotik);
  • Experience of remote user support;
  • Experience of Windows Server administration: Active Directory (management of accounts, security groups, policies GPO), DNS, DHCP;
  • Skills for working with Mikrotik RouterOS (configuration of firewall, NAT, QoS, routing);
  • Experience of working with network equipment Mikrotik, D-Link, Tp-Link, Ubiquiti;
  • Experience of working with VPN, understanding of VPN protocols, RDP, VDI, DNS, HTTP, SSH;
  • Experience of working with MDM solutions (preferably Workspace ONE);
  • Understanding Azure AD (Microsoft Entra) and AWS AD Connect (configuration and integration for unified access management);
  • Working with Wi-Fi solutions (preferably Ubiquiti UniFi or Aruba): installation, configuration, update of the controller;
  • Soft skills: time management and task prioritization skills, autonomy, teamwork, proactivity;
  • Ability and willingness to write technical documentation;
  • Ability to visit the office in Kyiv at least once every 2 weeks.

It will be a big advantage:

  • Experience in automating routine tasks (Bash, PowerShell);
  • Skills in integrating new network solutions (Starlink, NGFW, firewall systems);
  • Experience in managing corporate Apple IDs and working with Apple devices.

Why it's cool to be part of our team:

  • Providing services during business hours;
  • Unique art spaces or the possibility of collaboration in a remote format;
  • Communication based on trust and the absence of activity trackers;
  • Harmony between project workload and personal time, as well as partial compensation medical expenses;
  • Creative community and culture, focused on people and mutual feedback;
  • Attractive rewards for referring friends;
  • Competitive compensation in USD;
  • Paid onboarding and access to corporate library. 

*The items listed in this section may vary depending on the terms of your contract. Certain benefits and conditions generally apply to employees; independent contractors may not be eligible for all of these benefits. Specific terms, including compensation, benefits and terms of employment, will be clearly defined in your contract if signed.


You can learn more about the company and culture by visiting Facebook, Instagram, LinkedIn.

If you have always dreamed of developing in the field of system administration, you know how to work in a team and are proactive - we are waiting for your resume.


Do you have an ideal candidate on your mind? rel="nofollow noopener noreferrer" target="_blank">Refer a friend and get rewarded!

Your personal data will be processed in accordance with the SupportYourApp candidate personal data processing notice (Candidate Privacy Notice).

Without experience
Kyiv
Full-time work
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