Support System Administrator (Support System Administrator) in SIM-Networks

Direct message from SIM-NETWORKS to the member who posted the job Nazar Hrymak Nazar Hrymak IT Recruiter at SIM-Networks Sim-Networks Ukraine (a subsidiary of the German Netversor GmbH) invites a support system administrator to its team. Your tasks will be: technical support for the company's clients in the field of hosting (work in the ticket system); assisting clients in working with services and prompt troubleshooting, assistance in the transfer of sites and projects; strict compliance with the rules and norms of service provision (according to the SLA); participation in filling and improving the knowledge base (KB); making suggestions for improvement customer interaction systems. Requirements for candidates: 2 years of experience as a system administrator; previous experience in providing hosting services will be a great advantage for the candidate; experience in remote work with server and network equipment in a data center; the ability to quickly find causes, problems and ways to solve them; willingness to work on a variable schedule remotely from home. You must know and be able to: Linux OS (Debian, CentOS, Ubuntu) — above average / high level, including: basic installation and system configuration; experience with software and hardware RAID 0/1/5/10; experience with LVM; diagnostics of CPU / RAM / HDD / network loads; system configuration for sysctl / ulimits loads; backup and system recovery; installing or building custom packages. Windows Server OS — Intermediate level administration of these systems, including: basic system installation and configuration; experience with Raid software; configuration Terminal server RDS; AD domain controller installation and configuration; system backup / restore from backup copies. Remote work with servers using IPMI / ILO / iDRAC tools, including: installation and configuration of Linux / Windows operating systems; BIOS / HW configuration Raid 0,1,5,6,10; diagnostics of the state of servers; diagnostics of the state of HW Raid — replacement of faulty disks, expansion of Raid. Remote work with switches and routers of network equipment, including: basic configuration of remote connection; basic configuration of L3 routing; experience with VPN IPSEC, OpenVPN, L2TP; experience with VLAN network; basic diagnosis of states: state of ports, state of equipment, presence of errors in operation; firmware update ( FW). XEN / ESXi / KVM virtualization, including: basic installation and configuration of hypervisors in various variations — Xen opensource / XenServer / ESXi — 5.5–6.5 / KVM / Proxmox; knowledge and understanding of virtualization principles; OS migration between different hypervisors; search for problems related to loads and lack of resources; knowledge ofand an understanding of the principles of virtual networks; experience with backup in virtualization systems. Virtual hosting, including: knowledge and understanding of the principles of LAMP shared hosting; the ability to work with control panels, in particular ISPmanager or its analogues Cpanel / DirectAdmin / VestaCP / ISPConfig / etc; finding problems in the work of client site scripts; transferring sites between accounts and between different servers; migrating sites from other hosting providers; help in solving problems with incorrect operation of sites or mail on virtual hosting; help in using the service; help in installing and basic configuration of scripts/CMS; help in restoring sites from backup copies; knowledge / understanding of the principles of providing services of a hosting provider — virtual hosting, virtual servers, dedicated servers, DNS, cloud services, equipment placement; writing scripts to automate work (bash / perl / python); knowledge / experience working with server software (nginx, apache, mysql, php, exim); average level of knowledge in the field of DBMS MySQL / PostgreSQL / MSSQL, working with SQL queries, organizing backup copies, restoring from backup copies, load diagnostics; knowledge of protocols application level (HTTP, HTTPS, SMTP, POP3, IMAP, FTP, ISCSI, NFS, CIFS, DNS), the ability to diagnose the operation of these protocols. Personal qualities: orientation to of the client; competent written and oral communication; attentiveness; organizational skills; ability to learn quickly and self-study; the ability to take responsibility. We offer: a friendly professional team; training and professional growth in a company where IT is the main business!; remote work; work schedule: shifts (12 hours, day/night, 2 days of work/2 days of rest); trial period: up to 3 months; social package: according to the Labor Code, paid vacation is 28 days. and sick leave. Please indicate the wishes of the employee. Show more Show less Position level Basic level Type of employment Full time Job duties Information technologies Industries IT services and IT Consulting