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Support Service Specialist (B2C) in Finestro
5 March
1 view
Finestro
Without experience
Kyiv
Full-time work
We are looking for a full-time Junior Customer Support Specialist (B2C) to work with an EdTech product.Requirements:Experience as a Customer Support Manager / Agent in B2C from 6 monthsEnglish level - B1 (Intermediate) or aboveExperience communicating with clients via email and social mediaStrong communication and basic negotiation skills;High level of responsibility and attention to detail;Experience using AI tools to increase speed and efficiency;Would be a plus:Experience with Zendesk or othe
We are looking for a full-time Junior Customer Support Specialist (B2C) to work with an EdTech product.
Requirements:
- Experience as a Customer Support Manager / Agent in B2C from 6 months
- English level - B1 (Intermediate) or above
- Experience communicating with clients via email and social media
- Strong communication and basic negotiation skills;
- High level of responsibility and attention to detail;
- Experience using AI tools to increase speed and efficiency;
Would be a plus:
- Experience with Zendesk or other helpdesk systems
- Experience with payment systems (Stripe, PayPal)
- Experience processing refunds / chargebacks
- Experience with App Store / Google Play / TrustPilot
Responsibilities:
- Respond to customer inquiries via email
- Process messages and comments on Facebook and Instagram
- Monitor and respond to feedback on Trustpilot, App Store, Google Play
- Process refund requests, cancellation of subscriptions
- Escalate and escalate issues to QA and Development teams to improve product quality;
- Maintain a positive customer experience
Without experience
Kyiv
Full-time work