SUPPORT SERVICE AGENT (STUDENTS AND VOLUNTEERS) OF THE ENGin PROGRAM in ENGin

ENGin is a global non-profit organization that connects Ukraine with the world to accelerate post-war reconstruction and ensure long-term economic and social development. We connect Ukrainian youth with volunteers from all over the world, fluent in English, for online conversational practice and cross-cultural networking. We aim to achieve nationwide change through a completely personalized approach at an unprecedented scale: 100,000+ participants. Our goal is to create a generation of Ukrainians who are fluent in English, culturally competent and ready to rebuild their nation.

We are currently looking for an experienced student and volunteer support professional who is fluent in English, attention to detail and able to solve problems effectively. Some of the inquiries we receive are for simple technical questions or basic information about the program. However, many of them involve complex, open-ended situations in the interaction between students and volunteers. Therefore, it is important that you are ready to find solutions to difficult interpersonal issues.

Responsibilities include:

• Providing high quality support to students and volunteers via email and chat.
• Updating member information on our own online platform.
• Prioritizing support requests and escalating issues to appropriate internal teams.
• Providing members step-by-step instructions for solving problems in written form.
• Assistance in testing and solving technical issues.

REQUIREMENTS:

• High level of English, B2 and above.
• Exceptional written and verbal communication skills.
• 1+ year experience in customer support.
• Strong skills solution problems.
• Effective work in stressful situations and good time management skills.
• Willingness to accept challenges and grow every day.
• Great attention to details.
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• Age 18+.
• Readiness for long-term employment (minimum 1 year)
• Workload: 40 hours/week.
• Great flexibility (assignments vary each week and are busy in the evenings and some weekends).
• Share our mission.
• Team player: eager to please cooperate with the team.

WILL PREFER:

• Knowledge of Zendesk or similar request processing systems
• NGO work/volunteer experience

WHAT WE OFFER:

• Competitive salary based on interview and skills assessment
• Expected start date - January-February; compulsory paid training
• Formal employment Flexible working hours
• Remote employment
• Opportunity to join a young, energetic team creating a unique program that changes the world!