Support Operations Consultant in 3Shape

3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world. 3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, North Macedonia and with a production site in Poland. We are a global company with presence in Europe, Asia and the Americas. Founded in a year 2000, today, we serve customers in over 100 countries. Our growing talent pool of over 2000 employees spans 35+ nationalities . 3Shape as an employer is committed to Ukraine . Our UA office has a 16 year-old history, and we are continuing to grow, hire and take care of our employees even during the war in Ukraine. Among other actions, we support our employees who are called to the military service, as well as care about our employees’ mental health by implementing different supportive activities. If you are looking for stability and confidence in your future, we are the right place for you. We are looking for a Customer Support operations consultant to work in our Kyiv office in the Customer Care department. You will work alongside our Customer Care management and project managers to review, analyze, update and create procedures and processes, support Customer Care organization during internal and external audits, participate in Customer Care project as a subject expert. Key responsibilities Creating and updating support documentation Providing support and administering users of Microsoft Dynamics CRM, Elevio, Five9 and other tools. Providing support for various projects in Customer Care Education and training of colleagues Your qualifications A bachelor’s degree in business, IT or a related field Experience in Customer Support operations and procedures Experience with customization and administration of various phone or CRM systems Strong analytical skills Critical thinking and strong problem-solving ability Excellent listening, communication, interpersonal, and presentation skills Proficiency in English Being the part of us means: Meaningful work that helps to change the future of dentistry Work in a unique professional, friendly and supportive environment Constant professional growth and development A healthy work-life balance Possibility of flexible remote work Comprehensive benefits incl. 24 working days of annual vacation; medical insurance; compensation of lunches; paid sick leaves and child sick leaves; maternity and paternity leaves etc Good working conditions in a comfortable office (not open space!) near National Technical University “KPI” A parking lot with free spaces for employees Occasional business trips to Western Europe Opportunity to become a part of the success that 3Shape has created over the past 22 years.