Support Operations Analyst in King Grup

Welcome toKing Group—a place where the best people in the IT industry meet to do amazing things together. We operate numerous projects in the markets of Ukraine, Europe and the USA, we invest in venture startups, promising ideas and people. 

We are currently looking for a specialist responsible for setting up, managing and interpreting customer experience data in the Zendesk platform and analyzing the results of the customer department. A kind of hybrid between an analyst, an operator and a person who understands support from the inside.

If you think in terms of metrics, you understand the operations of support, you can see "what's wrong" by numbers, you know how to turn chaos into a structured reporting system and you are not afraid to get into processes - then you should come to us! style="font-weight: 700; font-style: normal; text-decoration: none">What we offer:

• Working hours: from Monday to Friday from 10 to 19 or from 9 to 18 (nice office with constant electricity supply);

• The possibility to work 4 days a month remotely after the trial period;

• Medical insurance and meal allowances;

vacation;

• A thorough training and onboarding program to familiarize you with our company and products;

• A team environment where everyone helps each other.

Main Responsibilitiesand:

• Preparation of weekly and monthly reports;

• Creation of dashboards in Zendesk;

• Preparation of deviant indicators;"> conclusions.

We are for you if you:

• Have 1-3 years of experience working with analytics or reporting;

• Freely work in Google Sheets (including complex formulas);

• You understand customer support metrics;

• You know how to explain conclusions clearly and structured;

• Уважний (-а) до деталей;

• Вмієш побачити ризики and growth areas in large volumes of data;

• You are confident in spoken and written English (from B2);

• And if you own Zendesk Explore - it will be an advantage!

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