Support manager (Visa) in INFOKUS, TOV

Who we are

infocus is a Ukrainian team working in 16 markets in Europe and Asia. We help businesses grow in the areas of customer service, marketing and IT, and we also create our own products.

We are currently looking for a support manager to join our Support 360 team

We process requests for services, promotions and offers, help in difficult situations, we accept complaints and requests, organize additional services.

What you will do:

• advise Visa cardholders on services and offers;
• accept requests for technical issues, discounts, bonuses, complaints;
• organize additional services (for example, ordering psychological support);
• communicate with clients through chats, calls and emails;
• work in the CRM system, recording information on inquiries and decisions.

This role is just for you if:

• have experience in customer service;
• have English not lower than A2;
• communicative, responsible, empathetic and open to new challenges
• can work in a team and quickly adapt to changes;
• can work autonomous during blackouts: you have a stable Internet (optical fiber or alternative connection) and a backup power source - a charging station / generator or something;
• you have your own laptop or computer for work (Windows 10 or higher or macOS).

We offer:

• flexible schedule 2/2 - day shifts (8:00-20:00) + 4-6 night shifts per month (20:00 - 8:00).
• salary 16,000 - 19,000 UAH/month for 15 shifts (hourly pay); the first month of internship - UAH 14,000;
• clear KRI and a transparent results evaluation system;
• possibility of career growth (levels: junior > middle > senior);
• possibility of transfer to other departments of the company;
• team support, cool projects and a dynamic environment.

 Send your resume — and join a team that turns customer service into art.