Support Manager (Head of Support) in TAMGA

We -International Fintech Company representing technological and marketing solutions for the financial sector. FONT-STYLE: Normal "> We are now in search of an experienced Support Manager , which will help minimize the number of typical clients by optimizing processes, implementing self-service automation and development. Normal "> You are our candidate if you have:

Team management experience from 1 year;
• FONT-FONTS (FONT-LIGE: 400 "> understanding of client support automation and experience with chatbots/AI;
• excellent communicative and organizational skills;

Key tasks of the post:

• Managing the support team (planning, control, development); 400 "> Develop and implement self-service tools (FAQ, chatbots, ai solutions);
• analyze clients' appeals, identify weaknesses and offer solutions; experience;
• Develop KPI and strategies for improving the quality of service;
• control SLA, speed and quality processing. FONT-STYLE: Normal "> We will receive:
  • Financial stability-decent and timely RF;
  • work in a cool team of professionals where everyone loves their business: Opportunities for professional and career growth;
  • Participation in interesting and large-scale projects;
  • convenient work schedule; style = "font-weight: 400"> Compensation 50% honey, sports and courses.
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