Support manager in Datawiz.io

September 7, 2024

Support manager

Chernivtsi

Datawiz.io is a product IT company that develops online services for data analytics and process automation in retail trade. Our clients are supermarket chains, gas stations and pharmacies in more than 17 countries of the world.

We are looking for a specialist for a hybrid work format who has effective communication skills with clients, speaks English fluently and is ready to visit our office in Chernivtsi. If you do not have experience, but are open to new challenges, appreciate development and are looking for an opportunity to grow with us - we are waiting for you in our team!

We offer:

• fair financial remuneration with regular review;
• interesting tasks and the opportunity to implement your ideas within the framework of the project;
• corporate events, namely: team building, corporate parties and monthly events (board game night, watching a movie, nature trips, etc.);
• training in fitness and hand-to-hand combat in the office;
• flexible work schedule;
• modern office in the city center with table tennis and Xbox;
• availability of comfortably equipped shelter in case of air raids.

Necessary skills:

• fluency in Ukrainian and English (level not lower than B2);
• sincerity and openness;
• excellent communication skills/clear formulation of thoughts;
• the ability to explain complex things in simple words;
• possession of developed feedback competence;
• the ability to perform many tasks at the same time and effectively prioritize;
• the ability to work in a team.

Your duties:

• know the company's services flawlessly;
• present services and provide training to clients;
• answer customer questions and help them implement services into their work processes;
• navigate all processes of customer support (connection, data upload, training and use of services);
• create educational documentation;
• provide feedback and communication reports.

Will be an advantage:

• work experience in the field of sales, retail trade, IT;
• skills in creating and conducting presentations;
• technical, economic education.

If you want to be part of a successful team, leave feedback and we will contact you! :)