Support Manager in VEY FOR PEY, TOV, Finansova kompaniya

WayForPay is one of the leaders of the Ukrainian online payments market in the field of e-commerce. It is a profitable, stable and socially important company with a significant market share in the online payments market. WayForPay serves more than 35,000 customers, including large and medium-sized online stores, online services, and thousands of small businesses. The company offers more than 19 solutions in the field of accepting online payments and e-commerce. allows customers to pay bills and online purchases, receive and accept money transfers, provides payment acceptance for online businesses. WayForPay acts as an intermediary between the seller and the buyer, ensuring the reliability of payment by VISA, MasterCard, ApplePAY, GooglePAY, QR codes, Privat24 and other payment systems. The service cooperates with most Ukrainian banks, has a PCI DSS certificate and supports 3D Secure verification technology. WayForPay is more than just payments. This is not a faceless bank - it is a company with a human face. These are e-commerce services created by entrepreneurs for entrepreneurs.

Now, in a period of active growth, we are looking for a candidate for the position of Support Manager

Requirements for the candidate:

• complete higher education;
• work experience in the position of Support Manager, call-center operator, or online chat operator from 2 years;
• experience working with banks, payment systems will be an advantage;
• organization, punctuality, responsibility.
• work in the office.

Main responsibilities:

• Processing incoming requests through the online chat channel.
• Performing assigned tasks and KPI.
• Adherence to service standards, following the instructions of the department head and/or project manager.
• Conducting surveys according to questionnaires.

We offer:

• schedule work in the office - 2?2 from 8.00 to 20.00;
• financial stability - a decent and timely salary;
• work in a cool team of professionals where everyone loves what they do;
• wide opportunities for professional and career growth;
• participation in interesting and large-scale projects;
• annual paid vacation;
• compensation of 50% of medical insurances, sports and courses.

We are waiting for your resumes.