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Support Manager in SK Industries
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SK Industries
We are looking for talented and energetic Support Manager-A , which will become part of our team. In this role, you will be responsible for quality communication with clients, promptly resolving their requests and providing a high level of service. Your efforts will help to increase customer loyalty and interact with our product even more comfortable.
- Ability to work with users: communicative, ability to explain technical things in simple language.
- experience with monitoring and incident management systems (Gitlab Jira, etc.). Work with DB).
- Interaction with the developers team to eliminate complex technical problems (L3 Support).
- Control of updates, testing of new versions of the system and their implementation. WMS.
- Processing of applications from users (L1/L2 Support), classification and transfer to higher levels as needed.
- Interaction with the developers team to eliminate complex technical problems (L3 support).
- control of updates, testing of new versions of the system and their implementation. users to work with WMS.
will be a plus:
-Working with WMS/ERP systems (1C, SAP).
-Knowledge and experience with API Integrations.
