Support Manager in Elis, TOV

Our company "Alice", since 1989 has been working on automation of money circulation processes. More than 30 years of experience in this area has allowed to combine our team of professionals and experts working in the largest banks to achieve common goals. We develop, produce and support IT and hardware solutions for banks. Our clients are the largest banks of both Ukraine and beyond. For our customers, the contact center is the voice and face of the company. And for you it is a real chance to become part of our company and get to know the banking business and IT processes from the inside. . Also, working with instructions, filling and supporting them. U> Basic Responsibilities:

• Receiving and processing incoming calls;
• Customer Counseling on their request;
• Hot service lines - work with complaints and wishes;
• introduction into the database of the information received;
• compliance with standards and standards of service; >
• Processing of reports in messengers (Viber, Telegram, WhatsApp);
• Registration and redirecting , FAQ's, etc.).  
• the desire to learn and learn new; 
• Customer orientation (attracting clients and providing data from data);
• PC knowledge at the level of a confident user; 
• skills in working in MS Office (Excel, Word);
• English at Pre-Interpediate level;
• politeness, communicability and punctuality; 
• Willingness to work with large amounts of information; 
• the desire to help customers; 
• Analytical composition of the mind;
• emotional stability, energy;
• smartness, ability to quickly find a way out of difficult and unpredictable situations, offer several options for solving the question. l>

working conditions:

• worthy payment, truly mental team, positive mood and professional development;
• fresh Technique and licensing software;
• it is possible to work remotely, and if you wish - in a cool office near the exhibition center;
• Free tea and coffee in the office;
• Flexible work schedule (from 10 to 18 on weekdays);
• long-term, large Enterprise-Level product;
• Ability to take an active part in its development;
• > Career flexibility;
• paid vacation and hospital;
• Bright corporate events and events!