Support manager in Proffstore

We are looking for a communicative and responsible specialist who will help us provide a high level of service to our clients - freelancers and customers.

Responsibilities:< /p>

• Customer consulting: Provision of detailed information about the functionality of the platform, assistance in solving technical issues, placing orders and concluding agreements
• Development conflict resolution situations: Quick and effective resolution of problems arising between freelancers and customers.
• Documentation management: Forming reports on interaction with clients, maintaining a database.

Requirements:

• Experience in customer service will be an advantage: Experience in a call center, as a support manager or in other areas where communication skills are required.
• Knowledge of English (will be an advantage)
• Excellent communication skills: Ability to clearly and clearly presenting information, finding a common language with different people, solving conflict situations.
• Attention, responsibility, stress resistance.

We we offer:

• Work in a dynamic and interesting environment.
• Opportunity to work in a comfortable office.
• Competitive salary.
• Variable work schedule (discussed at the interview).
• We provide training.
• Opportunity for professional growth.

If you meet our requirements and are ready to be part of our team, send your feedback.

We are waiting for your request!