Introducing the No Hiring Fee Package!
Post vacancies
Hire without commissions
Support Lead in Brave1
1 view
Brave1
Brave1 is looking for a Support Lead who will be responsible for the efficiency, quality and development of support service processes.
places";Setting up workflow, automation and the structure of requests in Jira and Jira Service Management;
Development of regulations, instructions, templates and maintaining the relevance of the knowledge base;
Writing technical tasks for the IT department, setting and supporting tasks;
Maintaining the relevance of information on the portal and website, control correctness of data in systems;
Working with analytics to reduce repeat calls and improve service quality.
It is important for us:
Experience in a relevant position from 2 years;
English at Intermediate level and above;
Management experience or coordination of the support team and SLA control;
Confident mastery of Jira and Jira Service Management (setting up workflow, automations, reports);
Experience in writing technical tasks and interaction with the IT team;
Confident mastery of Excel / Google Sheets (working with reporting, analytics, formulas);
Skills structured documentation of processes.
It will be a cool bonus:
You are sincerely driven by the topic of military technologies and you want to be tangential to the defense tech direction;
You have experience in building support "from scratch" or scaling an existing one;
You feel comfortable in a dynamic environment where you can influence to changes, not just following instructions;
Systemic thinking, analytical, high attention to details;
- Proactivity, responsibility and ability to work in a dynamic environment.
We offer:
- Work with content: you see the real impact of your work on the security of the country;
- Official employment, paid vacation (everything is legal and transparent);
- Office in the center of Kyiv;
- Reservations for conscripts;
- For active military, the possibility of transfer (with the approval of the commander).
Join the Brave1 team to work on advanced defense technologies and bring our victory closer!
