Support Engineer (Linux) in Pro recruitment

Mission and Role

We are looking for a specialist for whom technical support is not just "closing tickets", but ensuring the continuity of critical processes. Your mission is to be the guarantor of the stability of our services. You don't just answer questions, you take full responsibility for system performance in the operator's hands, bringing every incident to a real resolution and restoring user trust through professionalism and speed.

Your key tasks:

• Prompt response: Work with incoming requests in chats where speed and accuracy are a priority.
• Deep diagnostics: Conduct technical analysis of incidents "on the fly" directly during communication.
• Autonomy in decisions: Independent elimination of most technical problems without the involvement of adjacent teams.
• Result management: Control of each case until the moment of full service restoration.
• Technical consulting: Clear and understandable communication with users of any level of technical training.
• Knowledge as an asset: Creation, systematization and maintenance of technical documentation relevance.

Expected results:

1. Zero-Day Resolution: Processing and resolution of requests on the day they are received.
2. High autonomy: Minimization of the involvement of developers or DevOps engineers thanks to own expertise.
3. Preventability: Gradual reduction of the number of repeated incidents due to quality elimination of root causes.
4. Quality escalations: Transfer of complex cases further only with comprehensive technical diagnostics.

Our requirements for the candidate:

Professional skills:

• Experience in technical support from 1 of the year.
• Confident administration of Linux (Ubuntu).
• Understanding of network architecture: TCP/IP, DHCP, DNS, VLAN, NAT.
• Skills of remote and local system administration.

Personal qualities:

• Ability to see the system as a whole and find the root of the problem (root cause analysis).
• Willingness to make decisions independently without waiting for step-by-step instructions.
• Attention to details and a systematic approach to work.

Will be an advantage:

• Experience with monitoring, logs and alert systems.
• Understanding Incident Management principles.

Conditions we offer:

• Legal security: Official employment from the first day and booking.
• Work schedule: Shifting (2 days 08:00-20:00 / 2 weekends / 2 nights 20:00—08:00 / 2 days off).
• Care for comfort: Free corporate meals, recreation areas and our own bomb shelter.
• Support and development: Professional adaptation, a clear career growth system and compensation for relocation to 50%.