July 4, 2024
govtech Support Engineer L1 Kyiv INFOTECH is a state-owned IT company that has been working in the field of information technologies for more than 5 years. We develop and implement our own software products called MIA. Our projects cover a wide range of areas, including cryptographic protection, digital transformation and IT solutions for medicine, education, software, finance, government and telecommunications. Your tasks will be: Receiving and processing incoming cal
July 4, 2024
govtech
Support Engineer L1
Kyiv
INFOTECH is a state-owned IT company that has been working in the field of information technologies for more than 5 years. We develop and implement our own software products called MIA. Our projects cover a wide range of areas, including cryptographic protection, digital transformation and IT solutions for medicine, education, software, finance, government and telecommunications.
Your tasks will be: - Receiving and processing incoming calls and requests;
- Providing advice and resolving customer questions;
- Registration and processing of incoming correspondence (e-mail, chats, etc.);
- Studying the company's products and services to provide advice to users.
What is needed for this:
- Excellent knowledge of the Ukrainian language;
- Work experience in the Contact Center from 1 year;
- Higher education;
- Ability to communicate effectively and resolve conflict situations;
- Willingness to learn and learn new information quickly.
What we are happy to offer you:
- Work in a dynamically developing company;
- Excellent team and friendly vibe;
- Unique experience in digitalization of state authorities;
- 24 days of paid vacation and sick leave;
- Official employment and guarantees in accordance with the labor legislation of Ukraine.