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Support Engineer (L1) in Ericsson

Posted more than 30 days ago

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Ericsson

Ericsson

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Without experience
Support Engineer (L1) віддалено Support Engineer (L1) Full time monitoring the efficiency ofequipment and services ofTelecom BSS system. Analysis alarms and performance and system availability. Escalate toL2support teams for unresolved issues, initiate trouble tickets (TT). Collaboration with other departments toensure high availability and efficiency ofinfrastructure. Responsible for alarms clearing after that services provided tocustomers are continuously available and performing. Dutie
Support Engineer (L1) віддалено Support Engineer (L1) Full time monitoring the efficiency ofequipment and services ofTelecom BSS system. Analysis alarms and performance and system availability. Escalate toL2support teams for unresolved issues, initiate trouble tickets (TT). Collaboration with other departments toensure high availability and efficiency ofinfrastructure. Responsible for alarms clearing after that services provided tocustomers are continuously available and performing. Duties and responsibilities 1st level Incident Management (partially). Proactive monitoring and alerting L2teams. Forward issues toLevel 2Team. Monitor and respond quickly asper the SLA defined inthe process. Working inshifts (day, night, 2days off). Experience ofITOperations ispreferably. Work asateam member, providing support tocolleagues asand when required. Skills Preferably 1year ofexperience inIT operations (Telecom BSS area preferred). Willingness tolearn and staying uptodate inthe IT/ Telecom Billing Domain. Understanding ofSLA (Service level Agreement) concept. English (Pre-Intermediate).
Without experience
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