Support Engineer (incoming line, L1) in Stuzo

Requirements

• 1+ year of experience on similar position (dealing with customers via phone, live chat, email etc.);
• Excellent communication skills;
• Advanced or Fluent level of English.
• Your location: EU

Responsibilities

• Take care of customer inquiries received via different channels: phone, email, ticketing system, chat;
• Resolve product issues by clarifying the customers' complaints, determining the cause of the problem, selecting and explaining the best steps to solve it;
• Prepare customers' requests for escalation to the neхt level of support;
• Prepare articles and documentation to Knowledge Base;
• Follow communication procedures, guidelines, and policies;
• Communicate effectively with team members, development teams and management;
• Provide the necessary reporting.

We offer

• Long-term employment;
• Competitive compensation with regular performance based salary and career development reviews;
• 22 working days of vacation per year;
• 8 paid sick leave working days per year;
• Health insurance programme;
• Flexible working hours;
• Comfortable and cozy office or full remote;
• Sponsored company educational program, corporate library;
• Funny celebrations, team outings and company events;
• Unique and friendly environment where everyone can explore and learn new technologies.