Support Engineer in Raiffeisen Bank

Your responsibilities:

• Working in a development and service support team, interacting with analysts, developers, and testers
• Incident management, analysis, identification, and resolution of service operation issues
• Read logs of service and microservice operations
• Ensuring fast and efficient issue resolution in the production environment of services for which the team is responsible
• Creating/updating/analyzing documentation for the support team’s business processes
• Writing technical requirements for building process monitoring (both business and technical)

Preferred qualifications:

• 2+ years of experience in software support
• 2+ years of experience with Java, Kafka, WildFly and JBoss; DB: Postgres (MySQL, Oracle)
• Ability to analyze and correct errors based on service, microservice and software log data
• Understanding of microservices operation principles
• Experience working with Kubernetes and Helm for various environments
• Knowledge of incident and problem management processes
• Experience with tools, techniques and platforms for defect tracking, execution and the ability to configure them at the required level
• Understanding of SDLC

• SCRUM and Kanban

   

Will be a plus:

• Knowledge of various communication protocols (REST, gRPC, events, messaging)
• Experience working with Kubernetes, Helm, Docker, Jenkins, GitLab, Github, AWS, ArgoCD, Vault, Grafana, Prometheus, ELK, Linux, AIX, Confluence, Terraform/Terragrunt, AWS services, EC2, S3, RDS, Lambda, ECS/EKS, IAM

We offer:

International business career: work in a large international company that creates a diverse and inclusive environment for professional and personal growth. Strong Raiffeisen community of highly professional and successful teams from different countries.

Challeging WOW-projects: involvement into large-scale projects on product development, using modern engineering technologies, unique approach to encouraging customer-driven innovation.

Comfortable and safe format of work: flexible work conditions including remote work or hybrid models alternating between in-office hours and remote work. Offices with uninterruptible power supply and bomb shelters are provided to perform duties.

Professional development: knowledge sharing with colleagues from abroad, development within the company, upskilling and reskilling opportunities, internal competitions. The possibility of obtaining a T-shaped expertise. Internal and external training programs. Corporate English courses. Soft skills trainings at our corporate L&D academy. Team building activities and involvement into social projects.

Attractive social package and wellbeing: 28 days of paid vacation, medical insurance, official employment. Mental and Physical health support: individual psychological sessions and lectures, -free online workouts, yoga.

Stable income: competitive salary and bonuses for your efforts and contribution, rewards for participation in the referral program.

Our team on social media:

www.facebook.com/raiffeisencareer

www.instagram.com/raiffeisencareer

______________________________________________________________________________________________________________________________

What you will do:

• Work in development and support teams, cooperation with developers , support team and testers
• Incident management, analysis, detection and resolution of service issues
• Read service and microservice logs
• Ensure quick and effective resolution of problems in Prod environments for which the team is responsible
• Create/update/analyze business process support team documentation
• Write technical requirements for building the monitoring process (business and technical)

Experience required:

• 2+ years of software support experience
• 2+ years of Java experience , Kafka, WildFly and JBoss; DB: Postgres (MySQL, Oracle)
• Ability to analyze and correct errors based on service, microservice and software data
• Understanding the principles of microservice operation
• Experience with Kubernetes and Helm for various environments
• Knowledge in incident and issue management
• Experience with defect tracking tools, technologies and platforms, ability to and perform their customization at the required level
< li>Understanding of SDLC process
• Understanding of SCRUM and Kanban principles

Will be a plus:

We we offer:

Work experience in a large systemic international business: work in a large international company that creates a diverse and inclusive environment for the professional and personal development of employees.

Stable income: competitive salary and bonuses for your personal contribution, reward for participation in the referral program.

Convenient and safe work format: flexible conditions, the possibility to work in a hybrid model (remote and in the office).

Social package and Wellbeing program: 28 days of paid basic vacation and additional vacations, health insurance, official employment. Mental and physical health care: individual psychological sessions and group lectures, free online sports classes.

Professional development: exchange of knowledge with colleagues, including with abroad, the possibility of advanced training and retraining. Participation in internal selections. Learning is internal and external. Corporate courses and soft skills training in our corporateof the Academy. Team-building activities and participation in social projects.

Our team on social networks:

www.facebook.com/raiffeisencareer

www .instagram.com/raiffeisencareer