Support engineer in Kyivstar.Tech

Kyivstar.Tech team is looking for a new colleague or colleague for the role of Support engineer

About us

Kyivstar.Tech is a Ukrainian hybrid IT company, a resident of Diya.City. We are a subsidiary of Kyivstar, one of the largest Ukrainian telecommunications operators.

Our mission is to change life in Ukraine and in the world, creating technological solutions and products that realize the potential of companies and the needs of users.

More than 600 KS.Tech specialists work every day in various fields: mobile and web solutions, as well as design, development, support and maintenance of high-performance systems and services.

We we believe in innovations that really bring qualitative changes, and we constantly challenge traditional approaches and solutions. Each of us is an adept of an entrepreneurial culture that allows you to never stop, develop and create new things.

What you will do

• Analyze the needs of internal customers, interact with technical and business teams to build effective solutions
• Research and improve the architecture of IT systems, identify bottlenecks, propose solutions to optimize performance and reliability
• Ensure chatbot and web application support, including business process logic, API integrations, external services
• Form and maintain technical documentation, architecture diagrams, regulations and instructions
• Prepare requirements for monitoring, alerts and backup services
• Analyze incidents, eliminate service failures, provide fast and quality feedback
• Collaborate with Development, DevOps, QA teams to ensure product stability and reliability
• Perform API support, troubleshoot JSON/XML, REST, WebSocket integrations
• Work with logs and metrics to identify root causes (Kibana, Grafana, Loki, Prometheus, etc.)

What qualifications and experience required

• Experience in technical support/support of products (webapp/CRM) from 2 years
• Sure understanding of the principles of web applications, REST API, HTTP protocols, WebSocket
• Experience with Unix/Linux systems
• Understanding the basics of building a microservice architecture and experience with Docker, Kubernetes
• Experience with cloud infrastructures (AWS, Azure, GCP or OpenStack private clouds)
• Practical experience in DBMS administration (Oracle, PostgreSQL, MariaDB, Cassandra)
• Experience in Nginx/HAProxy configuration and load balancing
• Knowledge of monitoring tools: Grafana, Prometheus, Kibana, Zabbix
• Skills in working with Jira, Confluence, technical documentation (preparation, review, update)
• Understanding data exchange formats: JSON, XML, knowledge of SOAP/REST
• English language - at the level of reading technical documentation

What we offer

• Office or remote - it's up to you. We provide the opportunity to work anywhere, and we will arrange the workplace
• Remote onboarding
• Performance bonuses for everyone (annual or quarterly - depends on the role)
• Trainingemployees: there are many internal resources and programs from partners, our own
• library
• Health and life insurance for employees
• Wellbeing program and corporate psychologist
• Compensation of costs for Kyivstar mobile communication