Support Engineer in Fozzy group

? Normal; Our team develops 60,000 Fozzy Group employees daily, thousands of partners and millions of Silpo, Fora, Fozzy and Thrash! Today, the Temabit Fozzy Group team has over 1000 experts. We work in a hybrid format, and yet-our offices are not terrible blackouts: generators and old men in technoheroes.  TEMABIT creates original end-to-end solutions: specializes in web and mobile development, as well as software for business process management and infrastructure projects. About 80% of Fozzy Group software is the development of TEMABIT.  We are not tired of experimenting, so we have created our R&D center, where we are exploring new technologies. Ideas with the use of artificial intelligence, machine learning, computer vision and robots are born here. For the inventive decisions of the future, artificial neural networks are developed and taught in the R&D center.  The Fozzy Group family includes retail, e-commerce, logistics, restaurant and banking. All these segments create synergia, so IT specialists can truly develop. In addition to deepening profile examination and studying new technologies, there is a chance to plunge into business processes and try your hand in various areas and new ambitious projects. With us you can develop and implement solutions that will use millions of Ukrainians.

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We offer:

Functional responsibilities:
Omnitracker (Tiketa System);
• Writing and Updating Working Documentation (Instruction) on Support Processes - confluence;
• Performing individual tasks of the leader and leader of the direction, as well as tasks within related projects-setting and conducting tasks in Jira;
• data control-work with data. style = "font-weight: 700"> Grafana, Zabbix, Kafka (preferably)
• Analysis of support processes for optimization and automation-);
• Analysis of atypical appeals and choosing ways to solve them-the ability to take responsibility and take the initiative. Skills:
  • PC ownership at the experienced user level (experience with standard MS Windows office package); style = "font-weight: 700"> Python in projects for automation of manual data processing processes;
  • Working with t/pl sql