Introducing the No Hiring Fee Package!
Post vacancies
Hire without commissions
Specialist of the support department (complaint resolution/feedback processing), Prom.ua in EVO
227 views
EVO
About the project:
Prom. ua is the largest marketplace in Ukraine, where more than 100 million products are sold from tens of thousands of entrepreneurs from all over the country.
On Prom.ua:
- every buyer can find everything that needed, at the best price: from a toothbrush to a cultivator for the garden and vegetable garden.
- every entrepreneur can sell goods in the marketplace catalog, on a website created on the Prom platform and in mobile application "Prom purchases".
Prom.ua in numbers:< /p>
- 4.8 million people visit the marketplace every day
- more than 60,000 companies work on the marketplace
- 102.5 million products in the catalog
About the team:< /strong>
The team currently has 4 specialists and team members who work on solving customer complaints and process feedback sellers of the Prom.ua marketplace. Communication with buyers and sellers takes place exclusively through correspondence in Zendesk and admin panels. The task of the team is to find the best way out of any controversial situation and to help ensure that purchases are safe.
< br style="font-weight: inherit"/>Currently, we are looking for a specialist who will join and strengthen the team. The team works for a common result, tasks are distributed evenly. The team has an atmosphere of trust, support and interchangeability. The result of the – team is quick responses in resolving disputes/handling feedback, always with a focus on quality.< /span>
Important for this role:
- preferred work experience in the field of consulting clients/resolving disputes between buyers and sellers
- fluency in the Ukrainian language
- attention to details, the ability to find the essence of the problem and separate the secondary
- ability to justify your opinion
- speed of information processing
- ability to work both in a team and independently
- focus on personal and team results
Tasks:
- processing/resolving appeals related to disputes between sellers and buyers:
1. complaints from buyers
2. reviews disputed by sellers - communicating with disputants through correspondence in Zendesk and admin panels only< /span>
- applying restrictions to sellers in the admin panel according to the rules of work on the marketplace
- compliance with established criteria for speed and quality of response
< span style="font-weight: 400">Stages of selection:
selection by resume
interv I'm with a recruiter
test task
interview with the leaders of the support unit
About working at EVO:
< p style="font-weight: inherit">Social package - official employment, 24 days of paid vacation year and unlimited sick leave so you can rest and take care of your health.Health care - we cover health insurance and offer the support of a corporate psychologist, because we believe that taking care of your mental health is just as important as physical.
Flexible work format— remotely or in the office. You can work remotely or visit our cozy office in Kyiv, which is completely energy independent and equipped with everything you need.< /p>
Work schedule - for the adaptation period < span style="font-weight: 400">Mon-Fri 9:00-18:00, after the adaptation period, 1 working Saturday or Sunday per month is added to the main schedule.
< p style="font-weight: inherit">Volunteer community - we regularly hold charity auctions, raise money for reconnaissance drones and support employee volunteer initiatives.We provide equal opportunities for everyone — therefore we do not allow discrimination on any grounds. We are also open to cooperation with veterans and are ready to support them on the way to new professional achievements.
Salary — stable and timely payment: rate 23500 UAH for the adaptation period, after the adaptation period + bonuses, which depend on the number of processed appeals (3,500 UAH on average).
Command principles and approaches — leader-mentor and team support. Regular and constructive feedback on work, honesty in communications.
