Support department administrator in DNIPRO-M, OOO

Hello, our future colleague!

Interesting facts about us:

• We are from Ukraine and are already represented in the European market, namely in: Poland, Czech Republic, Hungary and Spain;
• Network of 600+ branded salons
• Network of 150+ service centers
• #1 among the tool's monobrand networks

What awaits you?

• Our employees have a loyalty program from the WOG company: discounts on fuel and products;
• We have our own Academy of Corporate Education, where you will receive the development of professional and personal qualities, as well as interesting trainings and business events;
• 30% cashback on the purchase of Dnipro-M products;
• Unlimited coffee-break, tea, fruits, goodies;
• Working schedule: 5/2 from 08:00 to 20:00 (9 hours each);
• A friendly team that will always help and support;

Your tasks will include:

• Accepting and recording appeals from company employees and partners.
• Resolving issues related to organizational and client business processes with which store employees work (acceptance of goods, shipment of orders, etc.)
• Communication, transfer of information to other company departments
• Checking payments in Internet banking
• Processing client refunds

From you we expect:

• IT or technical education would be an advantage
• Experience in customer support, in technical support service (Retail, Internet providers) from 6 months
• Skills of confident work with a PC Work with 1C, experience with CRM-systems
• Analytical thinking and attention to details
• Communication and the ability to understand people and communicate with different types of clients
• Ability to work in a team
• Resistance to stress and responsibility
• Desiresself-development and result orientation