Support department administrator in DNIPRO-M, OOO

Hello, our future colleague!

Interesting facts about us:

• We come from Ukraine and are already represented on the European market, namely in: Poland, Czech Republic, Slovakia, Hungary and Spain;
• Network of 600+ branded salons
• Network of service centers 150+
• #1 among the tool's monobrand networks

What awaits you?

< li style="font-weight: 400; font-style: normal">Our employees have a WOG loyalty program: discounts on fuel and products;
• We have our own Academy of Corporate Education, where you will receive the development of professional and personal qualities, as well as interesting trainings and business events;
• 30% cashback on the purchase of Dnipro-M products;
• Unlimited coffee-break, tea, fruits, goodies;
• Working schedule: 5/2 from 08:00 to 20:00 (9 hours each);
• Competitive salary;
• A friendly team that will always help and support;

Your tasks will include:

• Accepting and recording appeals from company employees and partners.
• Resolving issues related to organizational and customer business processes with which store employees work (acceptance of goods, shipment of orders, etc.)
• Communication, transfer of information to other departments of the company
• Checking payments in Internet banking
• Executing client refunds

From you we expect:

• IT or technical education would be an advantage
• Experience in customer support, in technical support service (Retail, Internet providers) from 6 months
• Skills of confident work with a PC Work with 1C, experience with CRM systems will be an advantage
< li style="font-weight: 400">Analytical thinking and attention to detail
• Communication and the ability to understand people and communicate with different types of customers
• Ability to work in a team
• Resistance to stress and responsibility
• Aspiration for self-development and orientation to results