Support Consultant ((Working hours: 12:00 - 21:00) in 3Shape

3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, North Macedonia and with a production site in Poland.We are a global company with presence in Europe, Asia and the Americas. Founded in a year 2000, today, we provide services customers in over 100 countries. Our growing talent pool of over 2000 employees spans 35+ nationalities .3Shape as an employer is committed to Ukraine. Our UA office was founded in 2006, and we are continuing to grow, hire and take care of our employees even during the war in Ukraine. Among other actions, we support our contractors who are called to the military service, as well as care about our colleagues’ mental health by implementing different activities.If you are looking for stability in your future, we are the right place for you.We are looking for a Customer Support Consultant to join our enthusiastic and multicultural team who will share our enthusiasm for solving problems and building good relationships with our reselling partners and end-users around the world.Areas of responsibilities:Provide efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails and occasional on-site events.Handling support cases: collect all relevant information from customers, according to company`s procedures and record this using company`s CRMInteract with other departments and escalate customers feedback furtherYou should possess the following competencies:Customer oriented approachGood communicator with ability to ask and listenGood verbal and writing skills at upper-intermediate level in English, and Ukrainian Problem solving and logical thinking skillsResult oriented and stress resistantAspiration to self-development and eager to learnAnalytical, multitasking and empathetic skillsBeing the part of us means:Opportunity to become a part of the accomplishments that 3Shape has created over the past two decades.Meaningful work that changes the future of dentistryWork in a unique professional and friendly environmentConstant professional growth and developmentA healthy work-life balanceOccasional business trips to Western EuropeWe offer:39 hours of cooperation per week within a flexible time frame24 business days of annual leavesMedical insurance (with additional Dentistry Budget and 10 massaging sessions per year included)Possibility of flexible remote cooperationGood working conditions in a comfortable office near National Technical University “KPI” which includes: Blackout ready infrastructure. Corporate Paper Book Library. Gym-Room with Shower.A parking lot with free spaces for employeesPartial compensation of lunchesPaid sick leaves and child sick leavesMaternity, paternity and family issues leavesWell-being program: monthly well-being meetings and individual psychology hot-lineWant to join us and change the future of dentistry?For more information, visit ourweb-site: www.3shape.com or contact by email [email protected]. Information about our open vacancies you can find here: www.3shape.com/...porate/Careers/#vacanciesYou can follow us on social media: www.facebook.com/3Shape Show more Show less Position level Basic level Type of employment Partial employment Job duties Other Industries Medical Device