Support Agent in Prematch

We are looking for Support Agent to work in iGaming. The main task is to provide high-quality user support.

Duties:

• Processing and solving incoming requests through various communication channels: tickets, chats, calls (in Ukrainian and English).

• Following internal rules and compliance with KPIs.

• Communication with other departments, case escalation.

• Documentation.

Requirements:

• 2 years of experience as a support agent.

• Experience in iGaming from 6 months.

• Ukrainian: fluent (written and spoken).

• English Upper-Intermediate and above (written and spoken).

• Willingness to shift work schedule (morning/day/night).

• High communication skills, ability to make decisions. 

• Experience in FreshDesk/ZendEsk = "FONT-WIGHT: 400; FONT-STYLE: NORMAL">

  >> Work conditions:

  • A variable work schedule (morning 6: 00-14: 00, day 14: 00-22: 00, night 22: 00-6: 00). /l>

  • Hourly Bid.

  
  

  interview stages:

  • Recruiter Interview. FONT-STYLE: Normal; Text-Decoration: None ">

    Test.

  • Interview with Manager.