Support Agent in Prematch

We are looking for a Support Agent to work in iGaming. The main task is to provide high-quality user support.

Duties:

• Processing and resolving incoming requests through various communication channels: tickets, chats, calls (in Ukrainian and English).< /span>

• Compliance with internal rules.

• Communication with other departments, escalation of cases.

• Documentation.

Requirements:

• 2 years of experience as a support agent.

• Experience in iGaming from 6 months.

• Ukrainian: fluent (written and spoken).

• English Upper-Intermediate and above (written and spoken).

• Willingness to shift work schedule (morning/day/night).

• High communication skills, ability to make decisions. 

• Experience in Freshdesk/Zendesk ticket systems.

Terms of use:

• Work format: only FrPhys.

• Variable hours (morning 6:00-14:00, afternoon 14:00-22:00, night 22:00-6:00). /span>

• Hourly rate.

• Interview I'm with a recruiter.

• Test.

• Interview with the manager.