Specialist (technical customer support) in robota.ua

Hello, let's get to know each other! We are the robota.ua company - an online platform for job search in Ukraine. We are part of the European holding Grupa Pracuj Ltd and a partner of the international network The Network. Every day, we help thousands of people to find work, and companies to find employees as quickly and comfortably as possible!

Today you have the opportunity to join our team of professionals who confidently step towards the same goal and are united by common interests and life values , because we are looking for a Technical Customer Support Manager.

What will you be engage in:

• Registration of user appeals (employers, searchers) in the Service Desk system, by phone, in e-mail, in messengers (viber \ telegram \ chats);
• Consulting users (employers, searchers) on working with the robota.ua site, and, if necessary, directing them to other company departments;
• Support, diagnostics, elimination of technical malfunctions and solving other issues received from users of the robota.ua site (employers, searchers), and, if necessary, directing them to the development team;
• Providing initial assistance in setting up and troubleshooting user software;
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• In the presence of such a request, support of users in the process of paying for the service online using bank cards (payment, making a refund);
• Control of the fulfillment of obligations to by clients;
• Providing support, training and consulting to company employees on issues related to the operation of the site and some admin systems;
• Working on the development of a new functionality of the robota.ua site, together with the team department of technical customer support,
• Interaction with employees of the product development department, the department of sales to large corporate customers, the department of sales to SME customers, the financial department, the department marketing.

We need exactly you if you have:

• Experience in Service Desk/CRM-systems, IR- telephony, chat systems;
• Higher education or is a student of the last years of the university;
• Fluent command of the Ukrainian language, preferably knowledge of the English language (intermediate level);
• Attention to detail, analytical, communicative, responsible, punctual, ability to resolve conflict situations;
• Understanding of working with browsers (desktop\mobile), operating systems Windows\MacOS\Linux\Android\IOS.

Waiting for you:

• Official employment, which includes: 24 days of annual leave and paid sick leave;
• Working schedule from Mon. on Friday from 9:00 a.m. to 6:00 p.m., of course, with a reset hour;
• Medical insurance;
• Attendance at specialized events and training;
• No need to issue an official sick leave for the first three days of illness if you feel that you will soon be 100% ready to start work;
• Care from the company about mental health;
• Corporate and team building - we love spending time together :)

Already imagine yourself in our big team? Then send your resume and come get acquainted!