Specialist/Specialist in User Support (Shafa) in EVO

About the project: <
Shafa.ua is a platform for buying and selling mainly clothing, shoes and accessories. There are cosmetics, perfumes, decor, author's products, sports goods, baby products. First of all, system businesses with new goods work on the platform. However, some people sell used branded goods by giving them .10 million users visit shafa every month. From Timlid and 8 specialists. We are engaged in the development, involvement and support of users. Each of us is ready to help and support a newcomer in all questions)

which is important for this role:

? >

• Care with details and the ability to analyze information

• readiness to work in multitasking mode

• Readiness for independence in making decisions

• be able to smooth conflict situations and be flexible

• aptitude, client orientation and command

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Tasks:

• Assistance to sellers and buyers decide questions/controversial situations by processing written requests through Kayako

• Consideration

• reviews of reviews

Selection steps:

• CV Selection

• Familiarity with recruiter

• Interview with the leader

about working in EVO:

• Social Package - Official Employment, 24 days paid vacation per year and an unlimited amount of hospital so that you can rest and take care of your health.

• health care - We cover health insurance and offer support for a corporate psychologist, because we are convinced that care of mental health is as important as physical.

• flexible work format - remotely or in the office. You can work remotely or visit our cozy office in Kiev, which is fully energy -free and equipped with everything you need. : 00 to 18:00, several times (1-2 times) a month of duty from 11:00 to 20:00), weekends "floating".

• Volunteer Community -We regularly conduct charitable auctions, raise money for reconnaissance drones and support volunteer initiatives of employees. Strong>-so we do not allow discrimination on any grounds. We also open to cooperation with veterans/veterans and ready supportand them on the way to new professional achievements.