Specialist on Complaint Consideration Mechanism/Complaint Mechanism Officer in SOLIDARITES INTERNATIONAL

International Solidarity (Si) is an international humanitarian non -governmental organization that provides assistance to the population for more than 40 years, which is victims of armed conflicts and natural disasters, providing vital food, water and housing. In particular, Si is involved in the fight against dangerous water -related diseases, which is one of the causes of death in the world. Si provides examination in the field of access to drinking water, improving the conditions of sanitation and hygiene, as well as in the field of food safety and livelihood. There are about twenty SI-2000 people in total, which consist of expatriates, national staff, permanent staff in the headquarters and volunteers-work with professionalism and dedication, respecting culture. (Si) intends to prevent and fight all kinds of abuse -by all acts of exploitation, abuse and/or sexual harassment (SSEN) against members of the Beneficiaries, fraud, corruption, violation of persons and/or property, financing of human rights activities-which can be carried out as part of its intervention . Si implements zero tolerance on the actions of the ssen. Si will never require a reward for employment. key Responsibilities:

Managing Complaint Response Mechanism (UMR):
- make sure that All complaints related information is properly registered and that the registration log is pure
- adhere to proper implementation of standard UMR operating procedures and send all cases to the appropriate Contact Person
- To ensure further control over all cases transferred to the management, until the time of closing the case
- to provide proper archiving for further use and timely submission UMR Information Plan

Ethics and Professional Practice:
- demonstrate high affection To Privacy
- To respond professionally to the feedback and complaints of beneficiaries and to provide accurate information on international solidarity and UMR programs

Reporting: <
- to cover any about any Difficulties related to its activities, Solidarity programs or security issues
- to report any information or difficulty related to its/its Activity

Candidate requirements:

Osvita: in A corresponding field, such as social sciences, communications or similar work experience is an advantage

experience : Previous experience with reviews and complaints is an advantage. Experience in MNGO or local Ngo

Knowledge of languages: Ukrainian-native, knowledge of English is an advantage

Knowledge IT Programs: experienced Microsoft Office Package Package, Basics About Equipment or Network Management

Personal Quality: Empathy and the ability to actively listen, strong communication skills, good analytical abilities, affection for defending The main humanitarian values ​​of the organization

Working Terms:

Place of work: office at: M . Region

CONTRACT: Term Employment Contract (under Ukrainian legislation)

Type of employment: full employment

The deadline for submission of applications: 04 March 2025 of the year

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Solidarites International (Si) is an International Humanitarian NGO WHICH, FOR MORE THAN 40 YEARS, HAS BEEN PROVIDING Assistance to Populations Affected by Armed Conflicts and Natural Disasters by Meeting Their vital. Particularly Involved in the Fight Againt Against Diseas Linked to Unsafe Water, The First Cause of Death in the World, Si's Interations Provide Expertise in the Field of Anaitiit, Si's Intervenations Providence Providence Providence Provin. Promotion, But Also in the essential Area of ​​Food Security and Livelihoods. Present in around Twenty Countries, Si's Teams - 2000 People in Total Made Up of Expatriates, National Staff, Permanent Staff at Headquarters, And a Few Volunteers Cultures. 

Solidarites International (Si) is Determinated to Prevent and Fight All Type of Abuse - All Act of Exploitation, Abuse and/Or Sexual Harassome Beneficiary Communities or Collaborators, Fraud, Corruption, Violation of Persons and/or Property, Funding of Activities HarmFul to Human Rights 

si Implements a Zero-Tolerance Policy Regarding Acts of Seah. Solidarites International is An Equitable Employer Committed to Find All Forms of Discrimination. Si Will Ever Ask for Any Remuneration to Take Part in A Recruitment Process.

the complaint mechanism officer. And Complaints from Project Stakeholders.