Specialist of the monitoring department in EasyPay

We invite an attentive and responsible specialist to the team of the monitoring department, who will help monitor the stable operation of the company's systems and services and respond quickly to technical situations.

We teach work in internal systems and support new colleagues at the adaptation stage, so that the entry into the role is as good as possible comfortable.

Why should you work with us?

• Industry leader: EasyPay is the largest network of self-service terminals in Ukraine, more than 24,000 payment terminals, mobile application, system contactless payment in transport.
• 18 years of experience: We are a stable and reliable company that has won the recognition of customers and partners.
• Socially important payment system: In 2024, EasyPay received the official status of a socially significant payment system of Ukraine.

What will you do:

• Online monitoring of the performance of the company's systems and products.

• Detecting and fixing service failures.

• Searching for the reasons for the failure of services and products instructions.

• Processing requests from banks and payment systems regarding cases of fraud (fraud incidents).

• Additional control and analysis of individual transactions.

• Interaction with the development team and external providers.

• Timely response to incidents and transfer of tasks to appropriate teams.

Expectations from candidates:

• Confidence in using a PC, basic understanding of web services.

• Experience in the field of monitoring or technical support from 1 year will be an advantage.

• Readiness to work with a large volume of the same type information.

• Attention to details and analytical thinking.

• Resistance to stress and the ability to work in multitasking mode.

• Responsibility and discipline.

• Fluent command of the Ukrainian language.

Will advantage:

• Understanding the principles of operation of payment systems.

• Skills in working with Grafana, Elasticsearch.

• Experience of interaction with banks or financial institutions.

What we offer:

• Flexible working conditions: Possibility to work in an office or in a hybrid format;
• Work schedule: flexible, involves day and night shifts and weekend shifts. The willingness to work on such a schedule in accordance with the schedule of the department is important to us.
• Stability: Timely payment of wages;
• Rest: 24 calendar days of paid vacation and paid sick days;
• Comfortable office: Where a cozy atmosphere and delicious coffee will await you;
• Development: we support your professional and personal development: English Speaking Club, the opportunity to play football, seminars on psychological support, gifts for the holidays.