First line customer support specialist (Support L1) in Fondy

We are Fondy, a fintech company. Payment service for entrepreneurs.

Designed so that every business can accept online payments from all over the world on site, offline and mobile application And the buyer paid anything in a few clicks using modern payment tools.

You are probably familiar with Fondy. We are there when you call a Uklon taxi or buy tickets at SkyUp, update your wardrobe at the Shopping Center or pay for medical services at Dobrobut, order food delivery at Glovo, Bolt Food or Rocket, pay for lectures at BigMoney or rent a car at GetmanCar. In all these cases, your payment goes through our payment platform. You can't see us, but we are there. And we make your payment easier, more comfortable, faster.

Fondy is a company with a successful history on the international market since 2014. During this time, our offices were opened in Ukraine, Great Britain, Ireland, Poland, Slovakia, and more than 20,000 companies became our clients.

A now to the point. Right now we need a First Line Support Specialist customers. Maybe on our way? p>

Wishes to the candidate:

• Ability to communicate competently and productively
• Ability to process large volumes information and assimilate it
• Ability to analyze received data
• Ability to work in multitasking mode (email processing, chats, communication by phone, performance of manager's tasks)
• Experience in customer support - at least one year
• Knowledge of software and operating systems at the level of a "confident user",
• Proactivity, stress resistance, customer orientation
• Willingness and willingness to work in a team

What you will need to do:

• Reception of customer requests and their redistribution
• Customer consultation on connection and work with the company , answers to customer questions (work in chats, with mail and incoming calls)
• Work with CRM

What we have for you:

• Work mode: 8-hour work shifts (9:00-18:00 or 11:00-20:00); possible working Saturdays or Sundays (weekend shifts: 9:00-18:00 or 11:00-20:00), weekend work is paid at an increased rate/additional day off.
• A cozy, comfortable office not far from the metro (Kyiv).
• The possibility of a remote work format during the war.
• Transparent and simple motivation system.
• Work on interesting tasks, growth and development within an international company.
• Official employment, paid annual leave (24 working days) and sick days, Day off.
• Education at TOP educational sites at the expense of the company .
• A team of professionals who are passionate about their work and proud of their product.
• Friendly atmosphere, loyal democratic management.