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Specialist/KA Support Division (Solution of Complaints/Reviews) (PROM) in EVO
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EVO
About the project:
prom.ua - the largest marketplace of Ukraine, where more than 100 million goods are sold from tens of thousands of entrepreneurs from all over the country. can find everything you need at the best price: from a toothbrush to a cultivator for garden and garden.
- - 4.8 million people
- - more than 60 thousand companies
- - in the catalog of 102.5 million goods
What is important for a given role: experience in the field of customer counseling/resolving customer and seller disputes
. and separate the secondary
Ability to substantiate your opinion
The speed of information processing
Ability to work both in the team and independent Result
Problems:
Development/resolution of appeals that relate to disputes between sellers and buyers: 1. Complaints from buyers; 2. Reviews challenged by sellers
Communication with the dispute participants by correspondence in Zendesk and administrative panels
Applying restrictions to sellers in the admin. according to the Rules of Fasting Promotion
Selection steps:
Celebration of Resume
Interview with a recruiter
Interview with support leaders
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About work in EVO:
Work Schedule -Mon-Fri 9: 00-18: 00 for the adaptation period, after adaptation period, 1 working Saturday or Sunday per month is added to the main schedule. Volunteer initiatives of employees.
we provide equal opportunities for all -so we do not allow discrimination on any grounds. We are also open to cooperation with veterans/veterans and are ready to support them on the way to new professional achievements.
