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Specialist/KA Support Division (Solution of Complaints/Reviews) (PROM) in EVO

14 березня

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EVO

EVO

0
0 reviews
Without experience
Kyiv
Full-time work
About the project: prom.ua - the largest marketplace of Ukraine, where more than 100 million goods are sold from tens of thousands of entrepreneurs from all over the country. can find everything you need at the best price: from a toothbrush to a cultivator for garden and garden. - every entrepreneur can sell products in the Marketplace catalog, on the site created on the Prom platform and in the mobile application "Prom". Numbers: - 4.8 million people - more than 60 thousand companies

About the project:

prom.ua - the largest marketplace of Ukraine, where more than 100 million goods are sold from tens of thousands of entrepreneurs from all over the country. can find everything you need at the best price: from a toothbrush to a cultivator for garden and garden.

  • - every entrepreneur can sell products in the Marketplace catalog, on the site created on the Prom platform and in the mobile application "Prom". Numbers:

    • - 4.8 million people
    • - more than 60 thousand companies
    • - in the catalog of 102.5 million goods


    What is important for a given role:

      experience in the field of customer counseling/resolving customer and seller disputes

      . and separate the secondary

    • Ability to substantiate your opinion

    • The speed of information processing

    • Ability to work both in the team and independent Result


    Problems:

    Development/resolution of appeals that relate to disputes between sellers and buyers: 1. Complaints from buyers; 2. Reviews challenged by sellers

  • Communication with the dispute participants by correspondence in Zendesk and administrative panels

  • Applying restrictions to sellers in the admin. according to the Rules of Fasting Promotion


  • Selection steps:

    Celebration of Resume

  • Interview with a recruiter

  • Interview with support leaders

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    About work in EVO:

    - remotely or in the office. You can work remotely or visit our cozy office in Kiev, which is fully energy -free and equipped with everything you need.

    Work Schedule -Mon-Fri 9: 00-18: 00 for the adaptation period, after adaptation period, 1 working Saturday or Sunday per month is added to the main schedule. Volunteer initiatives of employees.

    we provide equal opportunities for all -so we do not allow discrimination on any grounds. We are also open to cooperation with veterans/veterans and are ready to support them on the way to new professional achievements.

    Without experience
    Kyiv
    Full-time work
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