Specialist in technical support of subscribers in Datagrup Volia

We are a telecommunications group led by lifecell. Ukraine. In times of war, we make sure the country stays connected: we invest in batteries and generators to keep our base stations running even without power.

And lifecell is people. More than 4,000 specialists across Ukraine work in a group of companies together to develop telecom every day. We value initiative, support new ideas and share experience. There is the stability of a large group of companies lifecell and Datagroup, the flexibility of modern business and the support of the international holding NJJ Capital, which helps each of us to grow.

We invite to our team a Specialist in technical support of subscribers!

The following interesting tasks await you:

• Consultation of company subscribers on the incoming line.
• Presentation of telecommunication services in telephone mode.
• Entering information into the database data.

We would like to see the following experience and qualities in you:

• Fluent command of the Ukrainian language, clear and competent language.
• Developed communication skills, confident diction.
• A confident PC user, the ability to quickly learn new programs and online tools.
• Activity, motivation for professional development and self-realization.

We draw your attention to the fact that for comfortable and stable work on the line, it is important to have a reliable Internet connection and backup power - power bank, UPS or others tools that will help you stay connected even in the event of outages.

We at lifecell and Datagroup are building a team where everyone has equal opportunities for development and success. We support the principles of gender equality, inclusion and diversity, so we welcome candidates regardless of gender, age, origin or other characteristics.

We are especially happy to see veterans among our candidates - your experience will be an added advantage.

Key competences:

• Resistance to stress: we value the ability to remain calm, balanced and professional in any situation.
• Customer orientation: for us the main thing is to put the client in the center of attention, be polite and offer simple solutions.
• Empathy: it is important for us to understand the state and needs of the client, creating a trusting atmosphere.
• Communication skills: we value clarity in statements, the ability to listen and maintain a meaningful dialogue.
• Attention and work with information: we note the ability to quickly find data, correctly to record calls and not lose details.
• Digital literacy: confident work with a PC and the ability to quickly learn new programs are important to us.

We can offer:

We value our employees and create all conditions for comfortable and productive work. By joining our team, you will receive:

• Employment in accordance with the legislation of Ukraine in the Datagroup company.
• Stability and professional opportunities: The possibility of professional development and career growth in a large and a reliable telecom group.
• Guaranteed and timely salary, as well as a full social package from the first working day.
• Paid introductory part: You will start by learning the company's product. Even without experience, you will be able to gain new knowledge and confidently develop, becoming an expert in the field of telecommunications.
• Medical insurance: Taking care of your health is our priority value, which we ensure after six months of working in the company.
• 24 calendar days of vacation + an additional day off birth.
• Work by choice— in the office or remotely:
  • In the office (Khmelnytskyi St. Prospekt Mir 99/101)) — you work in a comfortable space where team spirit and colleagues help you quickly solve work issues.
  • Remote format - you independently choose a comfortable space for work, the main thing is to have your own PC or laptop, a headset, stable Internet and a quiet place for communication.
• Mobile communication for employees: You can use corporate rates to always stay in touch.
• Opportunity employee booking:According to the current legislation of Ukraine.
• An inspiring team: Cooperation with talented and motivated colleagues who support each other.
• Social responsibility: Participation in volunteer initiatives, support of charity projects, youth and environmental programs initiatives.

By working with us, you become part of a strong, modern and dynamic company that is already building the telecom of the future today.