Specialist, engineer of the first line of technical support (L1) in ERC

ERC company invites to work a specialist (engineer) of the first line of technical support (L1)

ERC is a professional distributor in Ukraine since 1995 with its own methods of channel development and support, pre- and after-sales service.

ERC relentlessly continues the development of distribution, starting with electronics, computer and office equipment. Now, to electronics and computer equipment, electricity, household appliances, TVs, modern trendy electronics products and products from the latest segments of electric transport, robotics, 3D printers, children's toys have been added.

We are looking for a professional who wants to join our team.

WE WE OFFER:

• Opportunity to work in the office or remotely (after the trial period);
• Five-day work week;
• Transportation from the Obolon metro station;
• Decent salary (to be discussed individually during the interview);
• Official employment;
• Medical insurance after the end of the three-month trial period term;
• Paid holidays and sick leave;
• The possibility of further career growth in the field of IT.

REQUIRED SKILLS AND KNOWLEDGE:

• Fluent command of the Ukrainian language;
• Understanding the principles of customer orientation;
• Communication skills that allow you to clearly inform, assist and advise users and communicate effectively with other colleagues. Patience, courtesy, tact and diplomacy when you deal with difficult situations;
• Ability to remember large amounts of information, analytical mindset;
• Experienced PC user, confident skills in working with Windows OS, MS Office, remote communication software (Teams, GoogleMeet).

WILL ADVANTAGE:

• Basic knowledge of SQL, Access;
• Basic knowledge of Power Platform (Power Apps, Power Automate, Power Page). Understanding the principles of configuration, customization and integration with external systems;
• Understanding business processes of sales and document flow in the B2B segment; 
• Experience in support service; 
• Education in the field of IT.

POSITION FUNCTIONS:

• Support of software products developed by the company and implementation of changes;
• Reception, registration and classification of requests from internal users of the company, collection of additional information for the analysis of the problem;
• Conducting initial analysis of the problem, independent resolution of incidents that meet qualifications or have documented resolution instructions;
• Replenishing the knowledge base with new articles on incident resolution;
• Consulting and initial user support;
• Controlling the quality and timing of incident resolution, providing feedback to users;
• Reporting on your incidents for management.

By sending a resume to a vacancy, you consent to the use of your of personal data by ERC within the framework of the current legislation of Ukraine. ERC company guarantees confthe identity of applications and the negotiation process when selecting candidates for vacancies.