Site Reliability Engineer in Raiffeisen Bank Ukraine

Raiffeisen Bank is the largest Ukrainian bank with foreign capital. For over 30 years, we have been creating and developing the banking system of our country. At Raiffeisen, more than 5,500 employees work, including one of the largest product IT teams, which consists of over 800 professionals. Every day, we work hand in hand so that more than 2.7 millions of our clients can receive quality service, use the bank's products and services, and develop their businesses because we are #Разом_з_Україною.Your future responsibilities:Building effective monitoring systems and processes that focus on early detection of issuesDetect, respond to, and resolve incidents that impact service availability or performance with the teamPost-Incident reviews to identify the root cause and document the findings to provide feedback to the core development teamWork with platform and development teams to understand improvement and enhancement requirements for the system, define alert thresholds that are fit for purposeWork with product team to define business related metrics and its implementation with development teamEnsure that Monitoring principles, processes and tools are establishedYour skills and experience:2+ work years experience as a Site Reliability EngineerKeep in touch with general SRE practicesKnowledge of web application life-cycle, and software monitoring principles and practicesBasic experience of support currently operating solutions based on next technlogies: GitHub/GitLab, AWS, Terraform, Kubernetes, Docker, Helm, ArgoCD, Prometheus, AlertManager, OpsGenie, Grafana, OpenDistro (ELK), JaegerEnglish Intermediate levelWill be a plus:Basic scripting level: Bash, Python, etcExperience with querying of different kinds of SQL/noSQL databases, debuging data-issues and data-fixingDeep understanding of Prometheus and ELK ecosystem. Building effective monitoring solutions on above-mentioned stacksExperience of usage Kubernetes centric CI/CD flowKnowledge of banking-area common terms and processes: payment flows, cards life-cycle, etcWe offer what matters most to you:Competitive salary: we guarantee a stable income and annual bonuses for your personal contribution. Additionally, we have a referral program with rewards for bringing in new colleagues to Raiffeisen BankSocial package: official employment, 28 days of paid leave, additional paternity leave, and financial assistance for parents with newbornsComfortable working conditions: possibility of a hybrid work format, offices equipped with shelters and generators, modern equipment. Classification: PUBLICWellbeing program: all employees have access to medical insurance from the first working day; consultations with a psychologist, nutritionist, or lawyer; discount programs for sports and purchases; family days for children and adults; in-office massagesTraining and development: access to over 130 online training resources; corporate training programs in CX, Data, IT Security, Leadership, Agile. Corporate library and English lessons Great team: our colleagues form a community where curiosity, talent, and innovation are welcome. We support each other, learn together, and grow. You can find like-minded individualsin over 15 professional communities, reading clubs, or sports clubsCareer opportunities: we encourage advancement within the bank across functionsInnovations and technologies: Infrastructure: AWS, Kubernetes, Docker, GitHub, GitHub actions, ArgoCD, Prometheus, Victoria, Vault, OpenTelemetry, ElasticSearch, Crossplain, Grafana. Languages: Java (main), Python (data), Go (infra, security), Swift (IOS), Kotlin (Android). Data stores: Sql-Oracle, PgSql, MsSql, Sybase. Data management: Kafka, AirFlow, Spark, FlinkSupport program for defenders: we maintain jobs and pay average wages to mobilized individuals. For veterans, we have a support program and develop the Bank's veterans community. We work on increasing awareness among leaders and teams about the return of veterans to civilian life. Raiffeisen Bank has been recognized as one of the best employers for veterans by ForbesWhy Raiffeisen Bank?Our main value is people, and we support and recognize them, educate them and involve them in changes. Join Raif's team because for us YOU matter!One of the largest lenders to the economy and agricultural business among private banksRecognized as the best employer by EY, Forbes, Randstad, Franklin Covey, and Delo.UAThe largest humanitarian aid donor among banks (Ukrainian Red Cross, UNITED24, Superhumans, СМІЛИВІ)One of the largest IT product teams among the country's banks One of the largest taxpayers in Ukraine; 6.6 billion UAH were paid in taxes in 2023Opportunities for Everyone:Raif is guided by principles focused on human development and the well-being of 5,500 employees and over 2.7 million clientsAt Raif, we support principles of diversity, equality, and inclusivityWe develop programs to support defenders. You matter at Raif! Want to learn more?You matter at Raif!Want to learn more? Follow us on social media:Facebook, Instagram, LinkedIn____________________________________________________________________________________________________Райффайзен Банк — найбільший український банк з іноземним капіталом. Більше 30 років ми створюємо та вибудовуємо банківську систему нашої держави.У Райфі працює понад 5 500 співробітників, серед них одна із найбільших продуктових ІТ-команд, що налічує понад 800 фахівців. Щодня пліч-о-пліч ми працюємо, щоб більш ніж 2,7 мільйона наших клієнтів могли отримати якісне обслуговування, користуватися продуктами і сервісами банку, розвивати бізнес, адже ми #Разом_з_Україною. Твої майбутні обов'язки: Створення ефективних систем моніторингу та процесів, які зосереджені на ранньому виявленні проблемВиявлення, реагування та вирішення інцидентів, які впливають на доступність послуг або продуктивність командиПерегляд після інциденту для визначення першопричини та документування результатів для надання відгуку основній команді розробниківСпівпраця з командами платформи та розробників, щоб зрозуміти вимоги до покращення та вдосконалення системи, визначити порогові значення сповіщень, які відповідають метіСпівпраця з командою продукту для визначення показників, які пов'язані з бізнесом, і їх впровадження разом із командою розробкиЗабезпечення встановлення принципів, процесів та інструментів моніторингуТвій досвід та навички: 2+ роки досknowledge of general SRE practicesKnowledge of the life cycle of web applications, principles and practices of software monitoringBasic experience in supporting existing solutions based on the following technologies: GitHub/GitLab, AWS, Terraform, Kubernetes, Docker, Helm, ArgoCD, Prometheus, AlertManager, OpsGenie, Grafana , OpenDistro (ELK), JaegerIntermediate level English Will be a plus: Basic level of scripting: Bash, Python, etc. Experience in sending queries to various types of SQL/noSQL databases, fixing data problems and data capture Deep understanding of the Prometheus and ELK ecosystem Building effective monitoring solutions on the above stacks Experience using Kubernetes-centric CI/CD flowKnowledge of general conditions and processes in the banking sector: payment flows, card life cycle, etc. We offer what is important for you: Competitive salary: we guarantee a stable income and annual bonuses for your personal contribution. In addition, we have a referral reward program for attracting new colleagues to Raiffeisen Bank Social package: official employment, 28 days of paid vacation, additional "decree" for dads, and financial assistance for parents when children are born Comfortable working conditions: the possibility of a hybrid work format, offices are equipped with shelters and generators, provision of modern equipment Wellbeing program: medical insurance is available for all employees from the first day of work; consultations of a psychologist, nutritionist or lawyer; discount programs for sports and shopping; family days for children and adults; massage in the office Learning and development: access to more than 130 online learning resources; corporate training programs in CX, Data, IT Security, Leadership, Agile. Corporate library and English lessons Cool team: our colleagues are a community where curiosity, talent and innovation are welcome. We support each other, learn together and grow. You can find like-minded people in more than 15 professional communities, reading or sports clubs Career opportunities: we encourage promotion within the bank between the Innovation and Technology functions. Infrastructure: AWS, Kubernetes, Docker, GitHub, GitHub actions, ArgoCD, Prometheus, Victoria, Vault, OpenTelemetry, ElasticSearch, Crossplain, Grafana. Languages: Java (main), Python (data), Go(infra, security), Swift (IOS), Kotlin (Android). Datastores: Sql-Oracle, PgSql, MsSql, Sybase. Data management: Kafka, AirFlow, Spark, Flink Support program for defenders: we save jobs and pay the average wage to the mobilized. We have a support program for veterans, and the Bank's veteran community is developing. We are working to increase the awareness of leaders and teams on issues of returning veterans to civilian life. Raiffeisen Bank recognized as one of the best employers for veterans (Forbes) Why Raiffeisen Bank? Our main value is people, and we give them support and recognition, teach them, involve them in changes. Join the Raif team, because YOU matter to us! One of the largest lenders to the economy and agrarian business among private banksRecognized as the best employer by EY, Forbes, Randstad, Franklin Covey, Delo.UThe largest donor of humanitarian aid among banks (Red Cross of Ukraine, UNITED24, Superhumans, SMILYVI) One of the largest taxpayers in Ukraine, 6.6 billion hryvnias were paid in 2023 Opportunities for everyone: Rife is guided by principles that focus on people and their development, 5,500 employees and more than 2.7 million customers are in the spotlight. At Raifa, we support the principles of diversity, equality and inclusiveness. We develop programs to support defenders. Want to know more? — Follow us on social networks: Facebook, Instagram, LinkedIn  Show more Show less Position level Senior secondary level Type of employment Full time Job duties Information technologies Industries Non-profit organizations and Primary and secondary education