Shift Supervisor, Senior Support Manager in BetCare

Direct message the member who posted the job with BetCare Anna Soloviova Anna Soloviova HR Generalist WHO WE ARE 💫Hi, we're BetCare. Our company specializes in multilingual customer care where we put heavy focus on sales, conversion, and customer reactivation strategies. Our clients are primarily from Europe, Canada, and Australia, so we operate in licensed markets globally. Our team members' strongest skills are Positive Language, Care and Sales. Our approach to every contact is to provide an excellent service experience in order to open up the customer to a sale. WHO WE ARE LOOKING FOR 😎We are looking for a Shift Supervisor with at least one year of experience in a similar role and a minimum of Upper-intermediate English proficiency to join our international team and contribute to our diverse workplace In this role, you will oversee our customer support team during the shift, guide and mentor the team, and work closely with high-level customer support inquiries. We don't care about your background — you are yours, as they say — although this position has its requirements and ground rules: you have to be a personable and reliable team player with a customer service mindset, ability to multitask and think on your feet while calmly handling customer and team inquiries with a smile. We value: respect, transparency, commitment, responsibility, attention to detail, fun. We despise: dishonesty in any form, exaggerated snobbism, unprofessional work ethics. MAIN RESPONSIBILITIES 🦾Email processing Providing guidance to agents during the shift on customer-related casesConsulting with the team on complex or unusual casesManaging the break schedule for agents during the shiftCommunicating brand-related updates to the team (via Slack, Zendesk) Chat, document and payment processing when required (not daily) A FEW MUSTS ❗ Have at least one year of experience in the IGaming industry in roles such as Senior Customer Support, Shift Supervisor, Team Leader, Quality Assurance, or VIP Manager. Experience with SoftSwiss and/or TMA platforms and proficiency in chat and email support. Strong understanding of customer service principles. Be fluent in written and spoken English (this is the official office language). Be interested in learning about iGaming and increasing your tech knowledge. Be happy to work different shifts: our Customer Services Department is open 24/7 (be ready to have 2-night shifts from 5 weekly .WHAT WE OFFER 💎 Remote work, in case you are Lviv-based — the ability to attend the office (which is absolutely pet friendly 🐶). Extensive training program, which will help you to learn a new field and best practices. (It is fully paid after successful completion). Various paid times off: Vacation, Recreation days, Birthday off, Sick leaves. Presents and bonuses from the company. Can you relate to this? If your answer is “Hell Yes”, apply here! Show more Show less Position level Senior secondary level Type of employment Full time Job duties Management and Industry Industries IT services and IT Consulting