Service Upgrade Manager in SkyUp Airlines

 We are SkyUp and Join UP! – together we form a group of companies with Ukrainian DNA. Our team is 1500+ professionals in Ukraine and abroad.
      SkyUp airline is an international brand with Ukrainian roots, founded in 2017, a bold innovator that makes Ukrainian aviation more democratic and open. Our mission is to encourage travel to change people's worldview. 
Weinvite people, those who are genuinely in love with their work, those who are ready to accept challenges and turn them into opportunities, and also share our values.
Together with us, you will get experience working in an international company, you will be able to put your knowledge into practice, implement cool projects and develop professionally. We believe that the best solutions are found and implemented by theteam -style: normal">just when everyone can contribute. Here you will have the opportunity not only to propose ideas, but also to implement them in life. We're in this together!

To achieve our ambitious goals, we are looking for a Service Upgrade Manager to join our team. 

In this role you will:

• Monitor the trends of improving the quality of services in the field of aviation and tourism.
• Participate in creating survey forms for both passengers and internal customers (Centric).
• Collect and process feedback (transfer of information to the head of the relevant department and supervision of implementation). Incoming channels: employees, feedback book, flight attendants, calls,social networks, internet applications.
• Analyze airline customer reviews in order to improve the service. Reporting based on NPS analysis.
• Offer new services for improvement airline customer service.
• Initiation of projects to improve the quality of airline services.
• Support of projects to create additional services, audit, NPS, mystery airline passenger.
• Participate in the synchronization of data from different channels of receipt feedback and in the development of reporting.

What we we expect:

• Higher education.
• Experience in customer service.
• 1 year of experience in aviation/tourism will be an advantage.
• Knowledge of the English language at level B1 and above.
• Ability to analyze received information, proactivity.
• High level of communication skills, creativity, flexibility.

What we offer:

• A career in a large international company that scales quickly and confidently.
• We we support the development of colleagues and offer: GROW UP corporate university, compensation for external trainings.
• Culture of openness, equality and support.
• 24 days of paid annual leave and sick leave.  
• Corporate health insurance.  
• Competitive salary.
• Corporate discounts on travel with Join UP!
• We are proud to be a Ukrainian business and we do everything possible to support the country and each other: we have an internal charity initiative Together with U, where we help colleagues in the Armed Forces.

Stages of talent attraction in our company*: > Telephone pre-screening > Online interview with a recruiter > Test task (optional) > Interview and getting to know the team leader > Job offer 

*Please note that the deadline for reviewing resumes of 10 workers days If we have not contacted you within this period, it means that we are not ready to invite you for an interview at this time. But we will keep your resume in our candidate database in order to offer other career opportunities relevant to your experience in the future. 

Join a multinational team of challengers who transform the aviation industry every day and make people's travel dreams come true. 

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