Service Manager in SoftServe

WE ARESoftServe is a global digital leader in software development in Europe. Thousands of talented individuals work on 2,000+ projects with clients in the USA, Europe, LATAM, and APAC region. We are about open-minded people who love technology and have the environment to craft their personal and professional growth. We understand that the best way to build our future is to help you build yours.Our clients are international companies specializing in different domains from IT services to crypto manufacturing and the latest AI technologies. Their services encompass everything from solution distribution and monetization to user experience optimization and data analysis.IF YOU AREExperienced in IT Service Management with over 3 years of hands-on experience managing IT servicesCertified in cloud technologies, holding basic certifications in AWS, Azure, or Google CloudCustomer-focused with exceptional communication and interpersonal skills to build and maintain long-term stakeholder relationshipsDetail-oriented and analytical, capable of managing complex service operations, resolving escalations, and identifying opportunities for optimizationA collaborative team player skilled in working with cross-functional teams, including technical experts, project managers, and business stakeholdersAdept at addressing complex service issues problem-solver, leading root cause analysis, and implementing long-term improvementsAdaptable and resilient, thriving in fast-paced environments while managing multiple priorities without compromising qualityProficient in English with at least an upper-intermediate levelAND YOU WANT TOManage services following the ITIL lifecycle and corporate processesOversee service and project-related day-to-day operational activitiesFacilitate the creation and maintenance of service legal documentation, such as Statements of Work, Service Proposals, and Change OrdersMonitor and manage performance, ensuring SLAs and KPIs are consistently met or exceededSupport the Service Delivery Manager or Director in achieving service and project revenue and profit targetsDrive service improvements using data insights and industry best practices to enhance efficiency and effectivenessCollaborate with clients and internal teams, acting as a trusted advisor to align services with business needsBuild and maintain strong relationships with stakeholders at all levels, serving as the key point of contact for service-related mattersHandle escalations professionally, ensuring quick resolution and conducting root cause analysis for long-term fixesProvide process and service status reports to stakeholders, including high-level status reports from client, team, and business perspectivesТOGETHER WE WILLCollaborate in a friendly and supportive working atmosphereAttend company events and team-building activities and receive corporate presentsCare for your wellness with a health insurance packageEmbrace wide career opportunities, challenging projects, top-notch technologies, and a clear career path with SoftServe’s People Excellence programHave access to 11,300+ learning solutions with SoftServe University and Udemy BusinessGain certifications from leading providers(Google, AWS & others)Help you with your individual initiatives — we are open to them, just come and share your ideas SoftServe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, nationality, disability, sexual orientation, gender identity and expression, veteran status, and other protected characteristics under applicable law. Let’s put your talents and experience in motion with SoftServe Show more Show less Посадовий рівень Помічник Тип зайнятості Повний робочий день Посадові обов’язки Загальний бізнес, Управління і Інформаційні технології Галузі ІТ-послуги та ІТ Консалтинг