Service Desk Specialist in MD Finance

1 липня 2024

Service Desk Specialist

Нікосія (Кіпр), віддалено

Main Responsibilities:

• Responding to newly created SD tickets within existing SLA frameworks
• Creating and deleting users in the company’s systems, products, and tools
• Providing informational support through the SD ticket system
• Proactively informing employees about the status, functionality, and malfunctions of company products and tools
• Purchasing, shipping, receiving, and tracking company equipment
• Sending equipment for repair services
• Remote installation and configuration of software
• Writing SQL queries to retrieve and provide information from relational databases to clients
• Manually making changes to company product transactions upon request
• Manually closing credit lines upon request
• Analyzing, identifying, and fixing problems and errors in the company’s reporting system
• Monitoring and responding to critical events in the DWH

Expected Results:

• Independently provide high-quality initial support to users within SLA: a minimum of 50 requests
• Independently and accurately create and delete accounts with appropriate roles and access levels in the company’s products, services, and tools
• Independently classify incoming requests in the SD system
• Make adjustments in the B2 system
• Propose and implement at least one improvement in SD operations that will enhance the quality/capacity of the SD team

Professional Qualifications:

• Minimum of 2 years in a similar position
• Knowledge of Russian (Ukrainian) and English languages ​​at least B2
• Familiarity with office software including Microsoft Office, Google Workspace, and Google Docs
• Experience working with databases such as PL/SQL, Oracle, etc
• Experience in maintaining documentation and reporting, including email administration
• Ability to work effectively in a team, with strong attention to detail, responsibility, and communication skills
• Willingness to learn and develop continuously
• Possess an analytical mindset