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Ability to learn new tools quickly. Understanding of SDLC. Basic knowledge of SQL. Understanding of microservice architecture (basic level). Experience with logging systems. Basic manual testing skills. Customer-oriented, stress-resistant, excellent communication skills, focus on results.
Will be a plus: technical education, experience with Atlassian products, mastery of Postman.< /li> Work in a positive atmosphere and a strong team. 
Service Desk Manager (Support L3) in Health 24
20 November
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Health 24
Without experience
Kyiv
Full-time work
Health24 — Ukrainian IT company, whose products are a cloud-based medical information system, a doctor's appointment portal and a mobile application for patients. Our MIS is designed for public and private health care institutions and helps to speed up the search for a doctor, clinic or service and to automate and facilitate the work of doctors. Due to active development, we invite you to join the Service Desk Manager team (Support L3 ) .Ability to learn new tools quickly.Understanding of SDLC.B
Health24 — Ukrainian IT company, whose products are a cloud-based medical information system, a doctor's appointment portal and a mobile application for patients. Our MIS is designed for public and private health care institutions and helps to speed up the search for a doctor, clinic or service and to automate and facilitate the work of doctors.
Due to active development, we invite you to join the Service Desk Manager team (Support L3 )
.Will be a plus: technical education, experience with Atlassian products, mastery of Postman.< /li>
Duties and tasks:
- Collection and systematization of requests from technical support (L2).
- Processing requests, solving some of them independently.
- Ability to reproduce a request case to confirm it and localize a potential problem.
- Communication with Dev, QA, VA for prompt resolution of technical support requests (L2).
- Communications with the Republic of Moldova in terms of planning tasks.
- Formulation of tasks for developers.
- Control of timely receipt of results (resolution of requests).
- Adherence to and improvement of appeal processing processes.
- Keeping statistics, identifying problem areas.
We offer:
- Comfortable office in the city center, shelter and generator available;
- Possibility of remote work; with new current projects;
We are waiting for feedback!
For details write or call:0674226328 — Hr.
Without experience
Kyiv
Full-time work