Service Desk Engineer in OTP BANK Ukraine

Otp Bank Ukraine -one of the largest Ukrainian banks from 100%foreign capital, recognized leader in the country's financial sector, a member of the European Financial Group operating in 11 countries. "FONT-WIGHT: 700; FONT-STYLE: INHERIT"

• Reception, registration and classification of incidents and requests from users
• Determining the priority and appointment of those responsible for the decision of the incidents
• monitoring the status of incidents and requests, ensuring their timely solution
• Control over the implementation of SLA (Service Level Agreement) and other agreements
• Inform users about the status of their requests and incidents
• providing consultations and technical support to users
• Analysis of the causes of incidents and development of recommendations to prevent them in the future
• Preparing Reports on desk service, including incidents and requests
• Support and setting up of incident and request registration system
• Introduction of new features and updates to improve the system
• Training of new employees of desk
• support and consultation to colleagues on the use of the system

Candidate Requirements:

• Higher Technical or Economic Education
• Knowledge Itil, ITSM
• Experience in IT Incident Management and User Supports
• Experience in IT Supporting or Administration of Information Systems
• Experience with desk service systems such as Omnitracker, Service, or similar Li>
• Knowledge of Operating Systems (Windows, Linux)
• Experience with networking technologies and protocols (TCP/IP, DNS)
• Database skills (SQL).
• The ability to quickly analyze and solve problems

With us you get:

• Annual wage review and bonus on the results >
• training programs, seminars, trainings, reading club, English courses, etc.

We are in social networks:

www.otpbank.com.ua p>

www.facebook.com/otpbankua

Thank you for your interest in our vacancy. If you have a positive decision, we will contact you within 14 days. If you do not get a resume during this time, do not be upset - this means that we cannot offer the appropriate vacancy now, but have saved your resume in our staff reserve base. If a vacancy appears in the future, we will offer you to consider it.