Senior Zuora Business Analyst in 3Shape

Direct message the member who posted the job with 3Shape Adriana V Adriana V Technical Talent Sourcer | 3Shape 3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world. 3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, North Macedonia and with a production site in Poland. We are a global company with presence in Europe, Asia and the Americas. Founded in the year 2000, today, we provide services to customers in over 100 countries. Our growing talent pool of over 2000 employees spans 35+ nationalities. 3Shape as an employer is committed to Ukraine. Our UA office was founded in 2006, and we are continuing to grow, hire and take care of our employees even during the war in Ukraine. Among other actions, we support our contractors who are called to the military service, as well as care about our colleagues' mental health by implementing different activities. If you are looking for stability in your future, we are the right place for you. Your key responsibilities will be:1. Data Analysis and Reporting:- Extract, analyze, and interpret transactional data from Zuora.- Perform data validation to ensure accuracy and integrity of data. 2. Business Process Analysis:- Analyze current business processes and workflows related to billing, subscription management, and revenue recognition.- Identify areas for process improvement and recommend solutions to enhance efficiency.- Document and maintain business process documentation. 3. Requirement Gathering and User Story Development:- Collaborate with stakeholders to gather and document business requirements.- Develop detailed user stories with precise requirements and acceptance criteria.- Ensure user stories are aligned with business priorities and goals.4. Stakeholder Collaboration and Communication:- Act as a liaison between business stakeholders and technical teams.- Facilitate meetings and workshops to gather input and feedback.- Communicate changes and updates effectively to all relevant parties. 5. Testing:- Perform simple system and user acceptance testing (UAT) to ensure deliverables meet business needs.- Report and track issues and defects, ensuring timely resolution. 6. Training and Support:- Provide training and support to end-users on Zuora functionalities and best practices.- Create training materials and user guides. To succeed in your role, you should possess the following skills and competencies:1. Technical Skills:- Proficiency in using Zuora for billing and subscription management.- Understanding of Zuora’s data model.- Experience with data analysis and reporting tools (Zuora Reporting).- Knowledge of SQL for data extraction and manipulation (Desirable).2. Analytical Skills:- Ability to analyze data sets and identify trends and insights.- Good problem-solving skills and attention to detail.- Capability to evaluate business processes and recommend improvements.3. Business Analysis Skills:- Proficiency in gathering and documenting business requirements.- Experience in writing detailed user stories with clear acceptance criteria.- Understanding of business process modeling and improvement techniques.4. Communication and Interpersonal Skills:- Professional written and verbal communication skills.- Upper-intermediate level of English- Ability to facilitate meetings and workshops effectively.- Good interpersonal skills to collaborate with diverse stakeholders.5. Project Management Skills:- Ability to deliver multiple tasks and projects simultaneously.- Experience with project management tools and methodologies (Agile, Scrum).- Capability to prioritize tasks and meet deadlines.6. Training and Support Skills:- Experience in developing and delivering training sessions.- Ability to create clear and concise training materials and user guides.Being the part of us means:Opportunity to become a part of the accomplishments that 3Shape has created over the past two decades.Meaningful work that changes the future of dentistryWork in a unique professional and friendly environmentConstant professional growth and developmentA healthy work-life balanceOccasional business trips to Western EuropeWe offer:39 hours of cooperation per week within a flexible time frame24 business days of annual leavesMedical insurance (with additional Dentistry Budget and 10 massaging sessions per year included)Possibility of flexible remote cooperationGood working conditions in a comfortable office near National Technical University “KPI” which includes: Blackout ready infrastructure. Corporate Paper Book Library. Gym-Room with Shower.A parking lot with free spaces for employeesPartial compensation of lunchesPaid sick leaves and child sick leavesMaternity, paternity and family issues leavesWell-being program: monthly well-being meetings and individual psychology hot-lineWant to join us and change the future of dentistry? Show more Show less Посадовий рівень Старший середній рівень Тип зайнятості Повний робочий день Посадові обов’язки Аналітик і Консалтинг Галузі Medical Device