Senior Technical Support Engineer in Patrianna Limited

Senior Technical Support Engineer

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We are looking for a strong Technical Support Engineer for our team on a full-time basis.

About the company:

Patrianna is a super fast-growing social gaming company headquartered in Gibraltar with colleagues worldwide. We are looking for exceptional, smart talent striving to be number one. Motivated and capable of scaling up business functions at pace through domain expertise and a desire to continuously improve and grow with the company.

The role:

As a Technical Support Engineer, you’ll be at the forefront of delivering exceptional technical support. Your expertise will not only resolve complex customer issues but also drive continual improvement in our support processes. We value self-starters with a thirst for learning and the ability to adapt to the dynamic needs of our customers and technology. The individual should have a strong technical background in igaming or a comparable field. The position requires the ability to troubleshoot escalated customer issues, perform log analysis and configure feature sets.

Responsibilities:

• Provide exceptional technical support to our B2B customers via phone, email, and online chat.
• Troubleshoot and diagnose technical issues related to integrating Patrianna’s social gaming products with our B2B customer’s platforms.
• Leverage strong analytical and problem-solving skills to identify root causes and implement effective resolutions for integration issues.
• Document technical solutions and maintain a knowledge base for future reference.
• Collaborate with development, product, and account management teams to escalate complex integration issues and ensure timely resolution.
• Stay up-to-date on the latest technologies and trends related to social gaming APIs and integrations.
• Identify opportunities to improve customer satisfaction and support processes for B2B integrations.

Experience & skills:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Minimum 2 years of experience in a B2B technical support role.
• Proven experience troubleshooting and resolving technical problems, particularly those related to API integrations.
• Strong understanding of browser developer tools (Chrome DevTools, Firefox DevTools, etc.).
• Working knowledge of Linux administration.
• Familiarity with SQL is a plus.
• Experience with Java or any similar programming language (especially for backend development) is a plus.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work independently and as part of a team.
• Strong commitment to providing exceptional customer service.

Benefits:

• Highly competitive salary
• 30 days off per year + bank holidays
• Regular team social events
• Plus the opportunity to join a fast-growing business where the sky’s the limit.