Senior Technical Support Engineer in Patrianna Limited

Weare looking for astrong Technical Support Engineer for our team onafull-time basis.About the company:Patrianna isasuper fast-growing social gaming company headquartered inGibraltar with colleagues worldwide. Weare looking for exceptional, smart talent striving tobenumber one. Motivated and capable ofscaling upbusiness functions atpace through domain expertise and adesire tocontinuously improve and grow with the company.The role:AsaTechnical Support Engineer, you’ll beatthe forefront ofdelivering exceptional technical support. Your expertise will not only resolve complex customer issues but also drive continual improvement inour support processes. Wevalue self-starters with athirst for learning and the ability toadapt tothe dynamic needs ofour customers and technology. The individual should have astrong technical background inigaming oracomparable field. The position requires the ability totroubleshoot escalated customer issues, perform log analysis and configure feature sets.Responsibilities:Provide exceptional technical support toour B2B customers via phone, email, and online chat.Troubleshoot and diagnose technical issues related tointegrating Patrianna’s social gaming products with our B2B customer’s platforms.Leverage strong analytical and problem-solving skills toidentify root causes and implement effective resolutions for integration issues.Document technical solutions and maintain aknowledge base for future reference.Collaborate with development, product, and account management teams toescalate complex integration issues and ensure timely resolution.Stay up-to-date onthe latest technologies and trends related tosocial gaming APIs and integrations.Identify opportunities toimprove customer satisfaction and support processes for B2B integrations.Experience &skills:Bachelor’s degree inComputer Science, Information Technology, orarelated field (orequivalent experience).Minimum 2years ofexperience inaB2B technical support role.Proven experience troubleshooting and resolving technical problems, particularly those related toAPIintegrations.Strong understanding ofbrowser developer tools (Chrome DevTools, Firefox DevTools, etc.).Working knowledge ofLinux administration.Familiarity with SQLis aplus.Experience with Java orany similar programming language (especially for backend development) isaplus.Excellent communication, interpersonal, and problem-solving skills.Ability towork independently and aspart ofateam.Strong commitment toproviding exceptional customer service.Benefits:Highly competitive salary30days off per year + bank holidaysRegular team social eventsPlus the opportunity tojoin afast-growing business where the sky’s the limit.