Senior Support Engineer (1) in Raiffeisen Bank Ukraine

We are Raiffeisen Bank Ukraine, the Ukrainian bank. For 30 years we have been creating and building the banking system of our country. We were and are one of the largest banks in Ukraine and a reliable partner for millions of Ukrainians.

We achieve high-speed digital products. We implement modern engineering practices, work on innovations that build high-quality interaction with our customers.

Raiffeisen Bank operates as a universal bank offering a wide range of financial services to different customer segments: retail and corporate customers, small and medium-sized enterprises and financial institutions.

Our priority is to provide the best quality of service. We strive to strengthen our competitive advantages by innovating, identifying and exploiting new opportunities. We are guided by values that provide a clear framework for our actions. More than 5,000 employees and nearly 3 million customers are the focus. #RaifTeam integrates the principles of diversity, equality and inclusion into the way we work. Combining the principles of people-centredness and innovation at work is our way.

Become part of the #RaifTeam — people who are with us in the movement of innovation.

Your responsibilities:

• Participation in the implementation of improvements to the payment card issuance system:
  testing deliveries of new versions/releases/hot fixes;
  installation of supplies on a test/industrial environment, their configuration and verification of the functionality of the software after making changes
• Full-time operation of the payment card issuance system:
  administration and performance of regulatory works provided for by established norms of software operation and technical documentation
• Determination of system monitoring metrics and their settings in monitoring and alerting tools (Zabbix, Prometeus, Opsgenie)
• Prompt elimination of non-standard situations and malfunctions in the operation of the software by own efforts or involving specialists from other divisions of the Bank or third-party organizations for this purpose
• Making changes to the database and forming data samples

Requirements

• Practical experience in administration and IT support of card back-office or front-office software solutions
• Knowledge of the principles of operation of international payment systems in terms of technologies for issuing and acquiring payment cards
• Knowledge of the technology of operation of software complexes for issuing payment cards, connections of these complexes with other information systems of the bank, processing center and MPS
• The ability to quickly establish and eliminate the causes of software failures
• Good knowledge of SQL and relational databases (Oracle, PostgreSQL, etc.)
• Knowledge of client-server architecture, technology of application servers (application servers) and Unix/Windows server operating systems in a volume sufficient to effectively support the performance of application software
• Knowledge of cloud infrastructure and work experience (preferred)
• Knowledge of software testing methods
• Good analytical and communication skills
• The ability to work in a team

Benefits

We offer:

International business career:  work in a large international company that creates a diverse and inclusive environment for professional and personal growth. Strong Raiffeisen community of highly professional and successful teams from different countries

Challenging WOW-projects:  involvement into large-scale projects on product development, using modern engineering technologies, unique approach to encouraging customer-driven innovation

Comfortable and safe format of work:  flexible work conditions including remote work or hybrid models alternating between in-office hours and remote work. Offices with uninterruptible power supply and bomb shelters are provided to perform duties

Professional development:  knowledge sharing with colleagues from abroad, development within the company, upskilling and reskilling opportunities, internal competitions. The possibility of obtaining a T-shaped expertise. Internal and external training programs. Corporate English courses. Soft skills trainings at our corporate L&D academy. Team building activities and involvement into social projects

Attractive social package and wellbeing: 28 days of paid vacation, medical insurance, official employment. Mental and Physical health support: individual psychological sessions and lectures, -free online workouts, yoga

Stable income:  competitive salary and bonuses for your efforts and contribution, rewards for participation in the referral program

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