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Senior IT Support in Kitsoft
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Kitsoft
Hello!:)
We are looking for a Support Engineer to complete the team.
The following is information about the activities, processes and development prospects of Kitsoft.
Kitsoft is a Ukrainian IT company, a leader in development technologies for state bodies. Developer of the design system of state websites of Ukraine. Among the company's projects: a platform for the "Diya" portal and online services on the portal (for FOP, LLC, "eMalyatko", "Unemployment assistance"), e-service for seafarers "e-Gavan", e-policy for MTSU, web portals for the Verkhovna Rada, KMU, MFA, AMCU, etc. More than 10 years on the market.
How many people in the company: a little more 100
About the project:
- We create the BPMN platform - a system for building both simple and multi-level business processes. The flagship of this system is the "Action" project, which we implement for the Ministry of Digital
- October CMS
What professional skills are important to us:
- Knowledge of Windows OS (Power User and above)
- Understanding and experience writing technical documentation
- Experience working with JSON
- Analytical thinking;
- Excellent communication skills
- Responsibility, stress resistance
- Ability to plan and manage tasks
- Experience in team management, including task allocation, motivation and support of team members Ability to make decisions quickly and effectively, especially under conditions of stress or limited time Ability to identify root causes of problems and develop strategies to solve them Initiative in finding new approaches and solutions to improve support processes
Is English required and at what level?
- Reading documentation — Intermediate level
Desired professional experience of the candidate:
- Understanding Business Process Model and Notation (BPMN 2.0)
- Understanding and experience working with monitoring systems (Zabbix, Grafana, etc.)
- Understanding ELK Stack logging and tracing systems: Elasticsearch, Logstash, Kibana
- Knowledge of Java Script
- Skills for working with Gitlab, Jira
What to do on the project:
- Processing of requests from the first line in accordance with accepted regulations
- Investigate and provide analysis to correct application/configuration issues (misconfiguration/denial of services, etc.), support rollout/deploy of fixes to Pro environment
- Communicate with customer and by representatives of integrated services on tasks
- Communication with the development team on tasks
- Handling errors based on user requests
Are there long-term projects?< /b>
- All projects have been going on for more than
3 years and will continue to exist for a long time.
In in connection with which the vacancy opened:
- In connection with the expansion of the team
What is the staff turnover on the project?< /b>
- The turnover is minimal)
If you want to work from the office, we are waiting for you at the address:
< ul>What about the conditions:
- Is there a trial period and how long does it last? - 3 months
- What is the work schedule? - the schedule is flexible, depending on the team, from about
10th to19th, usually everyone works at this time. At the same time, we understand if you need to move the working hours, you just need to notify the team - Is it possible to work remotely? — yes, we have a hybrid format, so you can mix work from the office and at home as you like.
- Number of vacation days? — 24 calendar days + company holidays
- Number of paid sick days per year? — 5 hospital days per year without a doctor's note. With the certificate, the number of days is not limited. But, of course, it is better not to get sick)
- There is an opportunity to study and improve qualifications, both within the company (individual development plan) and outside it (all kinds of courses, trainings, up to 70% of the cost is paid by the company)< /li>
- Is it possible to do sports? — of course, the company partially compensates the costs of the gym and other sports
- Office format? — co-working, but currently most work remotely
By process:
- Who conducts the resume review? — HR, PM, Head of PM
- How many interview stages and with whom? — the order may change, but usually we have 2 stages:
- Stage 1 — interview with HR (duration up to 60 minutes — we check how much you and I coincide in terms of values and the presence of the competencies we need in zoom or google meet).
- Stage 2 - technical interview with part of the team - we focus on standard, fairly "objective" questions to understand the technical level of knowledge and familiarity with technologies (Head of PM, HR)< /li>
What we value most at Kitsoft:
- We pride ourselves on the innovative and useful products we create
- We value our Friday evenings in the circle of colleagues - celebrating birthdays, cutting into tables or just spending time together
- The development of each employee is the basis of successful work, so you will be supported by both management and colleagues
- Trusting relationship with the management (at any time you can ask for help even from our CEO)
- But the most interesting thing is that you will appreciate the most)
If you like our values, then you should like us! :-)
