Senior IT Service Specialist in SimKorp / SimCorp

Why this role is important to us The Senior IT Service Specialist role is the core Service Desk role covering both HQ or MU’s responsible for the entire range of services within incident management, request fulfillment and facility management.

Besides this they also train users in best practices using the IT services from Group IT and facilitate IT needs for bigger events. Role with the Service Desk lies within the three areas in terms of: Incident management, request fulfillment and facility management.

• Incident management: Provide technical support to end-users on software, applications, hardware, networks and other solutions provided by Group IT through tickets, phone and face-to-face support.
• Request fulfillment: Order, manage, configure and deploy all types of personal computing devices and peripherals and perform application and operating system software installations and upgrades.
• Facility management: Support, maintain and configure IT equipment in the physical offices like, printers, meeting rooms, course rooms, UPS, generator, and security system.

What we value:

• At least 3 years of experience from a similar position.
• Experience with 1st and 2nd line support on infrastructure/Cloud and business applications.
• Experience with IT (remote and local) support across cultures and time zones.
• Broad knowledge of Microsoft Platforms & Applications, Citrix, VM-ware, Azure, Salesforce, etc.
• Can provide onsite 1st line support for internal users' hardware.
• Ability to perform daily tasks/projects with minimum or none local supervision.
• Service-minded and positive mindset.
• Proactive, with a high «Sense of Urgency» and focus on prioritizing tasks.
• Fluency in English and Ukrainian (written and spoken).

What you will be responsible for:

• Advanced technical support (phone, ticket and face-to-face) on all services in catalogue
• IT equipment ordering, asset management, vendor management (e.g. ATEA and Insight)
• Budget control together with local finance
• IT facilitation of SimCorp events
• Configuration and update of work devices; printer, work- and mobile device support
• Control and maintain the loaner equipment stock
• Meeting room support, check and verification
• IT equipment decommissioning
• Coordination of office moves, refurbishments and expansions
• Advanced user administration, user representation in IT projects
• IT Training of new employees and general IT information to users
• Automation of processes
• Coordination of upgrades and implementation of infrastructure components together with Infrastructure services

Who we are

For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds.

SimCorpis an independent subsidiary of the Deutsche Borse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients. SimCorp is an equal-opportunity employer.

We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.