Senior Customer Success Specialist (Project Manager) in Streamline

About Us

Streamline is a New York-based company with office in Canada and global representation worldwide. We develop an AI-powered supply chain planning platform that helps to double profits by optimizing the supply chain management process for manufacturers, distributors, and retailers.

Role Overview

Are you a motivated professional with experience in supply chain consulting or IT/programming? Do you have a strong grasp of ERP systems, SAP, databases, and SQL? If you also possess excellent project management skills, we’d love to hear from you!

Your Main Responsibilities Will Include:
 

• Ensuring that our software can be connected to clients' ERP and that it meets their technical needs
• Managing implementation projects directly for customers as well as together with partners
• Being able to showcase the software at the demo- and proof of concept meetings
• Ensuring a successful process of new сustomer launch, which requires deploying and installing the software, as well as accurately connecting and validating data within a particular time frame
• Training the customers using the software
• Identifying and resolving technical issues.
• Providing timely and accurate solutions to customer problems.

• Improvement of the existing processes of the department and the company as a whole.

   

What You'll Have:
 

• 1-2 years of experience in a Customer Success, Business development, Onboarding, account/relationship Management, or similar role at a Saas Company.
• Experience working with technical products is a plus 
• English — Fluent (written and spoken).
• Excellent communication skills.
• Strong problem-solving skills.
• Ability to work in a fast-paced environment.
• Knowledge of computer hardware and software.
• Familiarity with customer service principles.
• Excellent data validation skills.
• SQL, network knowledge would be a plus.
• Ability to clearly articulate inconsistencies, issues, and process improvement ideas to account managers.

What We’re Offering:

• Medical insurance;
• Paid vacation and sick leave;
• Compensation of taxes;
• Paid taxi;
• Friendly team and pet-friendly workplace;
• Enormous opportunities for professional and career growth;
• Friendly and supportive team;
• Paid lunch, corporate and team-building events.
• Work hours: 9:00 AM — 5:00 PM EST or local time Kyiv time zone equivalent (16:00-00:00)